Salesforce Project Manager (Service Cloud)Sydney (Hybrid)

Immediate Start

Contract Role

Full Australian Working Rights Required

Apply Now> https://ingrity.com/careers/#job=salesforce-pm-01a19e

We’re partnering with a leading consultancy to bring on an experienced Salesforce Project Manager to drive a high-impact Service Cloud implementation.

This is a hands-on leadership role where you’ll sit at the centre of delivery — working across business stakeholders, BAs, and technical teams to ensure successful end-to-end execution.

The Role:You’ll take ownership of Salesforce delivery, acting as the bridge between business and technology. This role requires someone who can confidently lead from the front, manage stakeholders, and drive outcomes in a fast-paced environment.

Key Responsibilities:

- Lead end-to-end delivery of Salesforce Service Cloud implementations (discovery → go-live).
- Manage and guide Business Analysts, ensuring requirements are clear, structured, and aligned to delivery outcomes.
- Act as the primary point of contact for stakeholders, driving alignment and managing expectations.
- Facilitate Agile ceremonies and ensure consistent delivery rhythm across squads.
- Own delivery planning including roadmap, risks, dependencies, and milestones.
- Provide clear,



structured updates and presentations to senior stakeholders.
- Ensure best practice across Salesforce delivery, governance, and release management.
- Drive a high-performance delivery culture focused on accountability and outcomes.

Key Requirements:

- Proven experience as a Salesforce Delivery Lead / Project Manager.
- Strong hands-on experience delivering Salesforce Service Cloud implementations.
- Deep understanding of the Salesforce ecosystem and delivery lifecycle.
- Experience managing and working closely with Business Analysts.
- Solid business-facing PM skillset — able to translate between technical teams and stakeholders.
- Excellent communication and presentation skills (this is critical).
- Confident managing multiple stakeholders and driving alignment.
- Experience working in Agile delivery environments.

Nice to have:

- Salesforce certifications (Admin, Platform, etc.).
- Scrum / Agile certifications (CSM, PSM, SAFe).
- Experience in consulting or client-facing delivery environments.

Why this role:

- Immediate start on a high-impact Salesforce program.
- Strong stakeholder exposure and ownership of delivery.
- Opportunity to lead from the front in a fast-moving environment.

📌 Salesforce Project Manager (Sydney)
🏢 INGRITY
📍 Sydney