Salesforce PM (Service Cloud)

Sydney (Hybrid)

Immediate Start

Contract Role

Full Australian Working Rights Required

We’re partnering with a leading consultancy to bring on an experienced Salesforce Project Manager to drive a high-impact Service Cloud implementation.

This is a hands-on leadership role where you’ll sit at the centre of delivery — working across business stakeholders, BAs, and technical teams to ensure successful end-to-end execution.

The Role

You’ll take ownership of Salesforce delivery, acting as the bridge between business and technology. This role requires someone who can confidently lead from the front, manage stakeholders, and drive outcomes in a fast-paced environment.

Key Responsibilities

- Lead end-to-end delivery of Salesforce Service Cloud implementations (discovery → go-live)
- Manage and guide Business Analysts, ensuring requirements are clear, structured, and aligned to delivery outcomes
- Act as the primary point of contact for stakeholders, driving alignment and managing expectations
- Facilitate Agile ceremonies and ensure consistent delivery rhythm across squads
- Own delivery planning including roadmap, risks, dependencies, and milestones
- Provide clear, structured updates and presentations to senior stakeholders




- Ensure best practice across Salesforce delivery, governance, and release management
- Drive a high-performance delivery culture focused on accountability and outcomes

Key Requirements

- Proven experience as a Salesforce Delivery Lead / Project Manager
- Strong hands-on experience delivering Salesforce Service Cloud implementations
- Deep understanding of the Salesforce ecosystem and delivery lifecycle
- Experience managing and working closely with Business Analysts
- Strong business-facing PM skillset — able to translate between technical teams and stakeholders
- Excellent communication and presentation skills (this is critical)
- Confident managing multiple stakeholders and driving alignment
- Experience working in Agile delivery environments

Nice to have

- Salesforce certifications (Admin, Platform, etc.)
- Scrum / Agile certifications (CSM, PSM, SAFe)
- Experience in consulting or client-facing delivery environments

Why this role

- Immediate start on a high-impact Salesforce program
- Robust stakeholder exposure and ownership of delivery
- Opportunity to lead from the front in a fast-moving environment

📌 Salesforce PM (Sydney)
🏢 INGRITY
📍 Sydney