Senior Customer Service Lead — Escalations & Coaching (City of Gold Coast)

Senior Customer Service Lead — Escalations & Coaching (City of Gold Coast)

04 Nov
|
Sofitel
|
City of Gold Coast

04 Nov

Sofitel

City of Gold Coast

Sofitel on the Sunshine Coast is seeking a Senior Customer Service Officer to lead escalation handling, coach team members, and drive process improvements. You will manage complex inquiries, mentor staff, and help deliver exceptional service standards across all channels.

The role requires strong communication, problem-solving skills and experience with CRM systems. Join a supportive, high-performing team in a contemporary office on the Sunshine Coast.

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📌 Senior Customer Service Lead — Escalations & Coaching (City of Gold Coast)
🏢 Sofitel
📍 City of Gold Coast

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