Job Type: Full-time

Information Technology Technical Support Officer (Service Desk)Commencement Date: Monday 23 November, 2026Employment Type: Full-time, permanentSalary Range: CES Office Salary Scale Level 5 - $92,570.00 to $104,608.00 Gross per annumClosing Date for Applications: 11pm Sunday 15 November 2026Catholic Education Services, CairnsCatholic Education Services in the Diocese of Cairns is a dynamic and growing organisation that is actively inviting schools to co-create with us, schools that are places of rich learning for now and into the 22 nd Century.Our vision is to offer every student in every school a world class education enriched by their lived encounter with the Catholic Faith.About the RoleThe Technical Support Officer (Service Desk) is a front line helpdesk role, providing direct user support within our busy head office and school environments. You will act as the first point of contact for IT assistance, with support from a Team of experienced IT staff for more complex issues.The role requires strong interpersonal and communication skills, with the ability to deliver clear, patient, and professional user assistance and mentorship, particularly to non-technical users.Responsibilities include daily service desk support, routine checking of office systems such as meeting rooms, AV equipment, printers, and desktop and collaborative technologies, as well as travel to school sites across the region - Cairns and the Northern BeachesAbout YouTo be successful in this role you will need to demonstrate:Strong customer service skills with a friendly,



qualified approachExisting experience in supporting Information Technology systemsHigh interpersonal and communication skillsStrong organisational skills and the ability to manage routine and reactive tasksProfessional presentation suitable for a front facing support roleA willingness to learn and work collaboratively within a technical support teamEssential RequirementsHold a Working with Children Blue CardBe fully supportive of the ethos of Catholic EducationCurrent valid driver's licence (travel to school sites is required)What we offerOngoing mentoring and guidance from a team of experienced IT professionals.Exposure to a diverse range of technologies in the head office and school-based environmentsThe opportunity to build strong customer service and technical skills while supporting staff across the regionCompetitive Salary range per annum, pending experience12.75% Employer Superannuation ContributionAnnual Leave with 17.5% leave loading14 Weeks' paid parental leaveAccess to long service leave after 7 years of continuous service (portability of Long Service Leave may also be applicable)Access to Employee Assistance ProgramAccess to Fitness Passport MembershipFor further information about the role, please download the Position Description IT Technical Support Officer L5 Position DescriptionIntending applicants must be fully committed to creating and maintaining a child safe organisation.Catholic Education is an equal opportunity employer.EnquiresMilos Stillman - Information Technology Technical Support SupervisorP:E:

📌 IT Technical Support Officer - Catholic Education Cairns
🏢 Cairns
📍 Cairns