• Answer incoming guest telephone calls confidently and professionally, with call volumes ranging from approximately 5 calls on quieter days to 30–40 calls on busier days.
• Manage accommodation reservations, including recent bookings, booking changes and cancellations.
• Respond to guest enquiries and manage email correspondence through Microsoft Outlook.
• Maintain accurate booking information and process reservations using Little Hotelier.
• Provide general administrative support during quieter periods when call volumes are lower.
• Send promotional emails and accommodation offers to previous guests to encourage repeat bookings.
📌 Accommodation Reservations & Customer Service Assistant for an Accommodation Business in Australia(Home Based Part Time) (Coffs Harbour)
🏢 Virtual Coworker
📍 Coffs Harbour
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