Be the person the operation runs through.

Forward Facilities Group delivers reactive and planned maintenance across NSW government housing contracts, working for major principal contractors. Our admin team is the engine room: every job passes through it, and we're looking for a senior hire who can own a core part of that engine and grow beyond it.

The role You'll be a senior member of the operations desk. You'll review completed work, speak with clients and trades, and keep jobs moving accurately and on time. You'll work with a explicit playbook, a lean tech stack and AI tools that handle the repetitive parts, so your time goes to judgement and ownership.

What you'll do

- Review work orders as trades complete jobs, checking scope, photos, notes and codes against the schedule of rates, and make or recommend the right call.
- Answer client calls and emails professionally. These are head-contractor coordinators and portal teams, and the standard is high.
- Update job statuses and portals accurately and on time, including completions, extensions of time and variations.
- Hold responsibility for a defined set of core tasks, with a daily standard and clear deadlines.
- Chase trades, resolve no-access and escalations, and keep clean notes so anyone can pick up a job.
- Follow and improve our SOPs, and flag where the process or system can be better.
- Cover phones and queues on a roster, including a share of extended hours if rostered.





About you

- 3+ years in an operations, dispatch, job coordination, service desk or maintenance admin role, ideally on NSW government housing repairs and maintenance (RAPM) or similar contracts
- Strong attention to detail: you'll spot an over-claimed code or a missing photo
- Confident on the phone and clear in writing
- Comfortable learning portals and software quickly (Airtable, Slack, job management tools)
- Reliable, self-directed and honest. You flag mistakes early.
- You want more responsibility and you're willing to earn it.
- Based in Australia with full work rights, able to work Sydney business hours

Nice to have

- Experience with Homes NSW or social housing maintenance, or a principal contractor's portal (Downer, Programmed, SR, CBM)
- Familiarity with schedule-of-rates or work order coding
- Interest in working with AI tools

Where this goes This role has a real growth path. People who show ownership can move into team lead, operations manager or senior management as we scale. For the right person, there's a route toward a COO-level seat. What we offer

- A fully remote role with a clear structure and training
- Defined responsibilities and room to grow
- A small team where your work is visible

Open to work? If you're between roles or looking for a change, apply or send a message. We'd like to hear from you.

📌 Senior Operations Administrator (Australia)
🏢 Forward Facilities Group (Ffg)
📍 Australia