About The Company

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. We work with organizations to help them adapt, innovate, and create value through technology and human ingenuity. More than 775,000 Accenture people around the world work together to help clients and communities continuously reinvent.

We believe innovation thrives in an inclusive and diverse environment, where people are respected, supported, and empowered to do their best work. Accenture also supports employee well-being and ongoing professional development through learning, certifications, and varied work experiences.

About The Role

Accenture is inviting expressions of interest from experienced professionals for ServiceNow Developer, ITSM Consultant, and Architect opportunities in Australia. In these roles, you will help clients implement, configure, enhance, and maintain the ServiceNow platform. You will work with business and technology stakeholders to understand their needs and deliver solutions that improve IT service management, automate business processes, and support better user experiences.

Depending on your experience and the opportunity, you may contribute to solution architecture, hands-on development, consulting, platform administration, or a combination of these areas. You will be involved throughout the delivery lifecycle, from discovery and requirements gathering through design, build, testing, deployment, and ongoing improvement. This is an opportunity to work alongside multidisciplinary teams and help organizations make effective use of ServiceNow capabilities.

Qualifications

Applicants should have demonstrated experience working with ServiceNow in a developer, consultant, architect, or administrator capacity.



A strong understanding of IT service management processes, including Incident, Problem, Change, and Knowledge Management, is important. You should be familiar with relevant ServiceNow capabilities, which may include ITSM, ITOM, HRSD, Virtual Agent, and Application Portfolio Management.

Experience with ServiceNow scripting, such as Business Rules, Script Includes, and UI Actions, is valuable, as is the ability to develop integrations using REST, SOAP, web services, or related approaches. Candidates should understand ITIL practices and have experience working in Agile delivery environments. ServiceNow certifications, including Certified System Administrator or relevant Certified Implementation Specialist credentials, are preferred.

Experience with Discovery, Performance Analytics, Orchestration, or Security Incident Response is also an advantage. Robust analytical, troubleshooting, communication, and collaboration skills are beneficial.

Responsibilities

Responsibilities will vary according to the position and project, and may include gathering and analyzing business and technical requirements; designing, configuring, and implementing ServiceNow solutions; and supporting the full implementation lifecycle. You may develop or customize platform components, modules, workflows, business rules,



and automation to meet agreed requirements and improve processes.

You will help build integrations between ServiceNow and enterprise systems, collaborate with clients, IT teams, business stakeholders, and other platform specialists, and ensure solutions align with organizational objectives. You may also support testing, releases, upgrades, patches, troubleshooting, and ongoing platform maintenance. The role includes preparing clear documentation, following relevant ITIL and platform best practices, and sharing knowledge through end-user or team training where appropriate.

Benefits

Accenture offers opportunities to work on varied client challenges and contribute to technology-led transformation. Employees can access learning, certifications, and diverse work experiences to help maintain and develop relevant skills. Accenture also supports physical, mental, and financial well-being and promotes flexibility in where, when, and how people work. Specific perks and arrangements may depend on the role, location, and applicable employment terms.

Equal Opportunity

Accenture is committed to an inclusive and diverse workplace where people can bring their authentic selves to work and have equal opportunity to succeed. We welcome applications from all people and are committed to removing barriers throughout recruitment and the employee lifecycle. Employment decisions are made without regard to age, disability, ethnicity, gender, gender identity or expression, religion, or sexual orientation.

Discrimination is not tolerated. Applicants who need adjustments during the recruitment process or have a preferred communication method are encouraged to contact Accenture and reference the relevant job number.

📌 ServiceNow Developer (Australia)
🏢 TaskVerse
📍 Australia