About Us

We are a progressive and innovative dental manufacturing and laboratory business based in Arncliffe, Sydney. We work closely with dental practices across Australia, providing high-quality dental products and laboratory services that support clinicians and their patients.

As our business continues to grow, we are seeking an experienced, self-driven and highly organised Customer Service & Operations Coordinator to join our close-knit team.

This is an exciting opportunity for someone with a dental background who is looking to move into a broader operational and administrative role within the dental industry.

About the Role

This is a diverse position that combines customer service, administration, logistics, and operational support.

You will be a key point of contact for dental practices nationwide and will help ensure the smooth day-to-day operation of our dental laboratory and manufacturing business.

Responsibilities

- Answer incoming phone calls and respond to customer enquiries
- Liaise with dentists, practice managers, dental nurses and dental teams across Australia
- Coordinate incoming and outgoing shipments and courier logistics
- Manage parcel tracking and delivery enquiries
- Process orders and maintain accurate records
- Provide administrative support across the business
- Assist with invoicing, accounts administration, and basic accounting tasks
- Coordinate communication between customers and production teams
- Support workflow management and digital case tracking systems
- Contribute to the continuous improvement of customer service and operational processes

About You To be successful in this role, you will have:

Essential Requirements

- Previous experience as a Dental Nurse, Practice Manager,



Treatment Coordinator, Dental Receptionist, or similar dental industry role
- Strong understanding of how dental practices operate
- Experience communicating professionally with dentists and clinical teams
- Excellent telephone and customer service skills
- High level of organisational ability and attention to detail
- Sound computer skills and confidence learning new software systems
- Ability to manage multiple priorities in a busy environment and remain calm and organised under pressure.

Highly Regarded

- Experience with digital dental workflows
- Experience working with dental laboratories, aligners, orthodontics, CAD/CAM systems, intraoral scanning, or digital dentistry
- Basic bookkeeping or accounts administration experience
- Experience coordinating logistics or dispatch operations

What We Offer

- Attractive salary package of $92,000 plus superannuation
- Stable full-time position within a supportive and cooperative small team
- A long, successful history in the dental laboratory business, as well as a history of dental device design and manufacturing, and selling to prominent international companies.
- Up-to-date and cutting-edge dental manufacturing environment
- Opportunity to work with leading dental practices across Australia
- Convenient Arncliffe location close to Sydney Airport, and near to Banksia train station
- Genuine chance for professional growth and career development

Apply Now

If you have dental industry experience, enjoy customer service and operations, and are looking for a rewarding role with a growing and innovative company, we would love to hear from you.

Submit your resume and a brief cover letter outlining your dental experience and why you would be a great fit for this position.

📌 Customer Service & Operations Coordinator - Dental Industry (Sydney)
🏢 EOCA Lab
📍 Sydney