Job Type: Permanent - Full Time

Location: Richmond VIC

Job Category: Customer Service,Marketing,Other,Sales

We are looking for an Account Manager to join our CCIS Contracts VIC team in Richmond. This is a fantastic opportunity to be part of a collaborative, high-performing team delivering marketing and communication solutions for some of our key clients.

You'll work closely with clients and internal teams to manage projects from brief through to delivery, build robust stakeholder relationships and help drive successful outcomes. If you're organised, proactive and thrive in a fast-paced environment, we'd love to hear from you.

The Opportunity

As part of our National Account Service team, you'll play an important role in supporting a portfolio of established retail clients and ensuring their day-to-day requirements are delivered seamlessly. Working within agreed contracts, service levels and KPIs, you'll help bring campaigns and projects to life across multiple channels and touchpoints.

You'll collaborate closely with clients, agencies, suppliers and teams across IVE to coordinate projects from brief through to delivery, ensuring work is executed accurately, on time and within budget. This is a hands-on role that combines relationship management, project coordination and commercial awareness, making it ideal for someone who enjoys working with people, solving problems and delivering great outcomes.

What You'll Be Responsible For

- Building strong, trusted relationships with clients and key stakeholders, becoming a reliable day-to-day point of contact.
- Managing client briefs and translating requirements into clear, actionable project plans.
- Coordinating retail print, point-of-sale, creative and multi-channel campaigns from concept through to completion.
- Working with internal teams and external suppliers to confirm specifications, timelines, pricing and delivery requirements.
- Managing artwork approvals, production schedules, inventory, logistics, kitting and fulfilment activities.




- Maintaining accurate job records and reporting across MIS and online platforms, including work-in-progress tracking and invoicing support.
- Proactively identifying and resolving issues while keeping stakeholders informed throughout the project lifecycle.
- Monitoring service levels and KPIs, ensuring quality, compliance and attention to detail are maintained at all times.
- Identifying opportunities for continuous improvement, cost efficiencies and growth within existing client partnerships.
- Contributing positively to a collaborative, high-performing team environment and supporting the success of the broader National Account Service team.

About You

Desired Skills and Experience You're a relationship-focused professional who enjoys solving problems, building strong partnerships and delivering great outcomes for clients. You thrive in a fast-paced environment and bring a positive, proactive approach to everything you do.

You'll Bring

- Experience in account management, project management or a similar client-facing role.
- Strong organisational skills and the ability to manage multiple priorities and deadlines.
- Excellent communication and stakeholder management skills.
- Strong attention to detail, commercial awareness and problem-solving ability.
- Confidence using systems, reporting tools and Microsoft Excel.
- A collaborative mindset, strong ownership and a commitment to delivering results.

Why Consider This Role? This is a great opportunity to broaden your experience across a diverse retail portfolio, work with leading clients and collaborate with teams across IVE's national network. You'll join a supportive environment where teamwork, continuous improvement and exceptional client service are highly valued. Interested?

If you're ready for your next career opportunity and want to make an impact within a national account service team, we'd love to hear from you. Please submit your expression of interest through the internal application process, including a brief overview of your experience and what interests you about the role.

📌 Account Manager (Melbourne)
🏢 IVE Group
📍 Melbourne