The position is a full-time senior reception role with leadership responsibilities. The successful candidate will:
- Be the primary point of contact for patients
- Manage appointments, registrations, billing, and Medicare claiming
- Support the reception team and assist with day-to-day operations
- Work closely with the Practice Manager on process improvements
- Help maintain an productive, professional, and patient-focused front desk
- Support GPs, nurses, and other team members
Key responsibilities:
- Welcome patients and provide helpful, professional service in person and over the phone.
- Manage appointments, patient registrations and records accurately.
- Support the smooth daily operation of the medical reception area.
- Assist the reception team and help maintain an organised front desk.
- Communicate clearly and respectfully with patients and colleagues.
- Work closely with the PM on continuous improvement activities.
- Process patient payments, billing and Medicare claims.
- Handle correspondence and support the smooth running of a practice.
- Work closely with reception colleagues, GPs, and Nurses.
- Protect patient confidentiality and follow clinic policies and procedures.
· Provide a high standard of patient service
About you
- More than 3 years' GP reception experience.
- Proficiency using Best Practice and HotDoc
- Experience with Medicare claiming, billing, and patient payments.
- Leadership or supervisory experience.
- Strong patient service and communication skills.
- Ability to work effectively under pressure in a busy clinic.
- Demonstrates initiative and a willingness to take on responsibility
Benefits
- A supportive and friendly team environment
- Opportunities for professional development
- The opportunity to take on greater responsibility and progress into a leadership role
- A workplace that values initiative, teamwork and patient care
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a medical receptionist?
- How much notice are you required to give your current employer
How to apply
Please submit your resume and cover letter outlining your suitability.
📌 2IC Medical Receptionist (Coburg)
🏢 Gordon and Bell Street Medical Centre
📍 Coburg
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