Premier Windscreens operates as part of SMART AVR, a division of AMA Group. Together, we are part of a growing national automotive network delivering specialist windscreen services, mechanical repairs, advanced vehicle systems and modern automotive technology.

The Opportunity

We are seeking a motivated and experienced Customer Service Officer to be the key link between our customers and workshop team.

This role is critical in delivering a high-quality customer experience while ensuring efficient workflow, scheduling, and communication across the business. You will be apart of the Central Hub of the business.

You will be responsible for managing bookings, coordinating jobs, handling customer enquiries, and supporting the smooth operation of our calibration services.

Role responsibilities

- Be the first point of contact for customers, providing a friendly and professional experience across phone, email and in person.
- Manage customer bookings, job scheduling and workflow through ServiceM8, ensuring jobs are coordinated efficiently and customers are kept updated.
- Work closely with technicians and management to monitor job progress, prioritise urgent work and support smooth workshop operations.
- Coordinate parts ordering and suppliers, ensuring required parts are available when needed.
- Prepare quotes, estimates and invoices, including real-time billing from the Central Hub.
- Maintain accurate customer records, job details, parts and labour information across relevant systems.
- Support general administration and day-to-day operational requirements.




- Contribute to a positive team environment and help identify opportunities to improve workflow, efficiency and customer service.

Skills & Experience

- Previous experience in a Service Advisor, Customer Service Officer or similar automotive role.
- Strong understanding of automotive services, parts and/or workshop operations.
- Ideally 5+ years' experience within the automotive industry.
- Previous leadership or management experience would be highly regarded.
- Experience with ServiceM8 or similar job scheduling systems.
- Strong customer service, communication and computer skills.
- Highly organised with robust attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Benefits

- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW or call Kate on 0438 259 ***

📌 Customer Service Officer (Nerang)
🏢 Premier Windscreens
📍 Nerang