Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Key responsibilities: Support Services Business Growth & Commercial Strategy

Own the growth strategy and commercial positioning for Support Services across all market segments

Drive revenue expansion through improved offer positioning, pricing optimisation, and market penetration initiatives

Identify and evaluate new SS service offerings and commercial models aligned to market demand and TS portfolio strategy

Conduct competitive analysis and market intelligence to inform pricing, positioning, and go-to-market decisions

Renewals & Annuity Management

Oversee renewals strategy, governance, and team performance for the installed base across support services contracts

Build and lead a renewals team (Renewals Manager, Renewal CSMs) to drive annuity retention and expansion

Establish renewals segmentation strategy, lifecycle management, and escalation protocols for at-risk accounts

Track renewals pipeline, conversion rates, and forecasting accuracy; drive accountability for renewal targets

Offer Readiness & Commercial Readiness

Define and maintain SS service offers, including pricing, packaging, SLAs, and commercial terms for market launch and ongoing refinement

Coordinate with Delivery, Operations, and Finance to ensure all SS offers are operationally feasible, cost-modeled, and margin-accretive

Develop and maintain sales collateral, value propositions, ROI models, and competitive positioning for SS and SDIS services

Ensure compliance with contracting, billing, vendor agreements, and operational requirements for all SS offerings

SDIS Market Growth & Enablement

Own the successful introduction, enablement, adoption, and commercial performance of globally developed SDIS services within Australia

Act as liaison between Global Product teams and local sales, delivery,



operations, finance, and vendor stakeholders to ensure SDIS products are market-ready and positioned for adoption

Coordinate SDIS localisation (pricing, commercial models, contracting, billing, operational setup) and local launch planning

Monitor SDIS pipeline, adoption, and revenue performance; identify opportunities for upsell, cross-sell, and attach within the SS portfolio

Sales & Partner Enablement

Develop and deliver enablement sessions for sales, presales, client success, and delivery teams on SS and SDIS offerings

Ensure teams understand service features, benefits, target use cases, competitive differentiation, and renewal strategies

Support strategic opportunities, bids, proposals, and high-value renewals with commercial and technical guidance

Operational Support & Governance

Provide operational support to Delivery teams on service delivery excellence, SLA attainment, customer satisfaction, and cost management

Establish performance metrics and governance cadence for SS revenue, profitability, renewal conversion, and SDIS adoption

Coordinate vendor relationships, partner programmes, and backout policies to ensure alignment with commercial and operational objectives

Drive continuous improvement through market feedback, customer insights, and post-renewal/post-engagement reviews

Cross-Functional Leadership & Alignment

Act as primary point of contact and commercial leader for SS and SDIS across Sales (GTM), Delivery (Matt), Operations, Finance, Procurement, and Global Product teams

Provide regular performance reporting, market insights, and strategic recommendations to TS leadership Escalate local market requirements, competitive threats,



and customer feedback to inform global strategy and TS portfolio decisions.

Key Criteria (Must-Have):

Experience: 8+ years in services/MSS, proven revenue growth track record, renewals expertise, team leadership, commercial acumen

Skills: Commercial strategy development, stakeholder management, operational discipline, strategic thinking, communication, problem-solving

Mindset: Business architect mentality, customer-centric, ownership, collaborative leader

Nice-to-Have:

Infrastructure services background (DC, networking, managed services)

Global enterprise IT experience

SaaS/subscription model experience

Vendor management (HP, Cisco, etc.)

Product management or GTM experience

Data-driven analytics capability

#LIAPAC

Workplace type : Hybrid Working

About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.;

Equal Opportunity Employer NTT DATA is proud to be an Equal Prospect Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

#J-18808-Ljbffr

📌 Support Services Lead (Melbourne)
🏢 NTT Ltd Group Services United Kingdom
📍 Melbourne