About Game Over

Game Over operates six indoor entertainment venues across Australia and New Zealand, bringing people together for birthday parties, corporate events, family outings and social gatherings.

Our Gold Coast venue features:

- Electric go-karting

- Clip ’n Climb

- Laser tag

- Mini golf

- Arcade games

- Bowling, being added to our attraction lineup

Why join Game Over?

- A diverse, hands-on leadership role in a fun and energetic environment

- Competitive remuneration aligned with your experience and appointment level

- Opportunities to develop your management skills and progress within a growing business

- Support from an experienced Venue Manager and senior leadership team

- Free and discounted activities across Game Over venues

- The opportunity to help create memorable experiences for families, groups and guests

About the role

Reporting to the Venue Manager, you’ll help oversee daily operations, lead team members during your shifts and maintain high standards of safety, service and presentation.

Your responsibilities will include:

- Leading shifts and coordinating team members across reception and attractions

- Allocating duties, managing breaks and adjusting staffing to meet demand

- Supporting and coaching staff to deliver friendly, efficient customer service

- Ensuring safety procedures, opening and closing checks and operating standards are followed

- Keeping activities, bookings, parties and events running smoothly

- Handling customer enquiries, feedback and complaints professionally

- Training new team members and helping them build confidence and skills

- Supporting sales, productivity and labour cost targets

- Maintaining a clean, organised and welcoming venue

- Taking responsibility for venue operations in the Venue Manager’s absence, when required





For the Assistant Venue Manager appointment, the role will also include greater involvement in rostering, recruitment, performance management and operational planning.

About you

You’ll be a reliable, confident leader who enjoys working with people and takes pride in running a well-organised shift.

You may currently be a:

- Shift Manager or Shift Supervisor

- Assistant Restaurant Manager

- Retail Assistant Manager or Team Leader

- Hospitality or Entertainment Supervisor

- Duty Manager or Assistant Venue Manager

Leadership experience in quick service restaurants, hospitality, retail, entertainment, leisure or tourism will be highly regarded. Experience with brands such as McDonald’s, Guzman y Gomez, Grill’d, Zambrero or similar businesses is also valued.

To be successful, you’ll demonstrate:

- Experience supervising staff in a busy customer-focused environment

- Confidence giving clear direction and holding team members accountable

- Strong communication, organisation and time management skills

- A practical approach to problem-solving and staying calm under pressure

- A commitment to safety and consistent operating standards

- A willingness to get involved wherever the team needs support

- An interest in training and developing others

- Availability to work weekends, school holidays and public holidays

Previous family entertainment experience is welcome, but strong leadership skills, customer focus and the right attitude are equally important.

Ready to take the next step?

Whether you’re an experienced Shift Manager looking for a new challenge or ready to step into an Assistant Venue Manager role, we’d love to hear from you.

Apply now with your resume and a brief cover letter explaining how your skills and previous experience would translate to this role at Game Over. Please mention Game Over in your cover letter.

📌 Assistant Store Manager - Family Entertainment Centre (Helensvale)
🏢 Game Over
📍 Helensvale