About us

We manage a growing portfolio of short-term holiday accommodation across the Gold Coast. We're not a big-brand hotel. We're a tight, hands-on team looking after some of the Gold Coast's most incredible holiday rentals and we set the standard for both the guest's experience and the owner's confidence in us.

About the role

You are one of the most important members of our Ops Team. Day to day you check properties after they've been cleaned/ serviced and before guests arrive. You'll find what's been missed, work with our cleaning and maintenance teams to resolve issues quickly and move onto the next. We are looking for a dynamic, fast thinking, detail orientated person who has a passion for guest experience. If it's not right, it doesn't go out. That's your call to make. You're the last set of eyes before someone's holiday starts.

Key responsibilities

- Check properties after cleaning, against our standard

- Make sure everything is clean, set up and ready to go

- Spot damage, faults and missed cleaning- Log it clearly, with photos

- Work closely with cleaners and maintenance teams to ensure all tasks are completed

- Flag things that keep going wrong so we fix the cause, not just the mess





- Keep the standard the same across every property

About you

- You notice things other people walk past

- Experience in cleaning, housekeeping, hospitality, or property services

- Can give cleaners and contractors clear constructive feedback

- Good with a phone or tablet for checklists and photos- ability to follow process, accurate record keeping abilities

- Can run your own day and hit arrival times

- You'll be driving the coast day to day and getting inside places most people only scroll past so- Full Queensland Drivers License is a must and your own reliable vehicle- we have company vehicles- but we want people who can drive them and get to work efficiently!

- Fit enough for stairs, bending and lifting up to 20kg

- Happy with a rotating roster, including weekends and public holidays

- Full working rights in Australia

- A qualified demeanor, an open mind, hunger to learn and grow with our business and a can do attitude (must haves)

- Short-term rental, holiday letting or serviced apartment experience (nice to have)

Join us today!

📌 Quality Control Agent | Holiday Properties- Gold Coast (Surfers Paradise)
🏢 Coastal Letting Group
📍 Surfers Paradise