Position: Customer Service Representative (Fixed-Term Contract)

Team: Homecare Team

Type: 12-month fixed-term contract (with the possibility of extension or conversion to permanent based on performance)

Work Location: Vantive Office Victoria Cross (North Sydney)

Reporting Manager: Customer Service Team Leader

Normal Working Hours: Mon-Fri 9:00-17:00 (2 days Working from home)

Travel: Not required

Job Responsibilities:

- Assist clinics and patients with order related inquiries including product availability, price queries and product or service complaints.

- Ensure order receipt and processing is completed efficiently to ensure customers receive goods as requested.

- Once processed promptly and accurately, liaise with distribution and logistics partners to ensure timely delivery in full.

- Clearly communicate with all Vantive Healthcare customers regarding their orders or queries.

- Liaise with Sales and Marketing staff to complete quotes that reflect Baxter's professionalism and business image.





- Organize return of products and processing of credit in a timely manner to keep customer accounts up to date.

Qualifications:

- Desire to deliver excellent customer service every time and ability to connect with a diverse range of people

- An empathetic and resilient nature and being able to stay positive even when the pressure may be on, Strong customer service.

- Experience in a similar role within a fast-paced environment working in supply chain, preferably in the medical industry.

- Sound verbal and written communication with high attention to detail.

- High level accuracy, numeracy and demonstrated learning agility

- Strong computer skills with experience using a large ERP system (ideally JDE & Salesforces).

- Growth mindset or experience in process improvements will be highly regarded.

Benefits:

- Base Salary + Super + Completion Bonus

- Others depend on the company policy.

📌 Customer Service Representative (Fixed-Term Contract) (Sydney)
🏢 Vantive
📍 Sydney