About the role

The Employment Mentor (EM) plays a critical role in ensuring the long-term success of participants with a disability, injury, or health condition in the Inclusive Employment Australia (IEA) program. This role is responsible for empowering participants and providing sustained, high-quality specialist support. The EM will work collaboratively with participants, employers, and a network of community and specialist providers to address barriers, foster skill development, and ensure a supportive and inclusive workplace setting. The EM's work is directly tied to the success of the IEA contract, with a focus on delivering ongoing support to achieve positive employment outcomes while meeting contractual Key Performance Indicators (KPIs).

Key responsibilities

- Develop and implement individualised in-work support plans in collaboration with participants, regularly reviewing and adapting these plans to ensure they meet evolving needs and employment goals
- Tailor services to each participant's specific requirements, addressing barriers to job retention, and ensuring continuous skill development to promote long-term success
- Provide coaching and guidance to participants to help them adapt to workplace culture, navigate challenges, and build confidence in their roles
- Provide continuous, regular support to participants in their workplaces, including on-the-job coaching, problem-solving workplace challenges, and facilitating workplace adjustments as needed
- Support both the participant and the employer in creating a positive, inclusive,



and supportive work environment by maintaining open lines of communication and addressing any emerging issues promptly
- Build and maintain strong, collaborative relationships with employers, ensuring they understand their responsibilities and have the necessary resources to support employees with disabilities
- Provide expert advice on workplace adjustments, wage subsidies, and inclusive employment practices to create an accessible, supportive work environment for participants
- Manage a caseload of participants, ensuring that support plans are continuously updated in line with the participants' progress and evolving needs
- Collaborate with a diverse network of community organisations, service providers, and specialists to address non-vocational barriers to employment
- Regularly monitor the progress of participants, identifying emerging needs and adjusting support plans as required to meet those needs

About you

- Demonstrated experience working with and/or advocating for people with disability, operating within a social justice and human rights framework
- Proven experience in managing a diverse caseload, including developing and monitoring individualised ongoing and in-work support plans,



and maintaining accurate records
- Exceptional ability to build rapport and trust with participants, employers, and stakeholders from diverse backgrounds, with strong written and verbal communication skills
- Ability to facilitate difficult conversations and provide clear guidance in challenging situations
- Genuine passion for supporting people with disability, with the ability to advocate on their behalf
- Expertise in identifying and resolving complex workplace issues, skilled in negotiating reasonable workplace adjustments, resolving conflicts, and addressing barriers
- Excellent time management and organisational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Solid understanding of the challenges and opportunities in the disability employment sector, including relevant legislation, government programs, and available support services
- Competency in using case management systems, databases, and Microsoft Office applications
- Valid driver's license with the ability to travel to and from participant and employer sites

About us

Training Alliance Group is a leading provider of employment services and vocational education in Western Australia, including managing two RTOs - ABV and MTACS. Training Alliance Group is committed to providing quality education and creating meaningful employment outcomes for individuals, with a strong focus on inclusion and support for people with disabilities.

📌 Employment Mentor-Albany
🏢 Training Alliance Group
📍 Albany