About the role

The Team Leader is a frontline leadership role that bridges the gap between direct service delivery and the strategic oversight of the Operations Manager. Operating across both the Inclusive Employment Australia (IEA) and Parent Pathways (PP) programs, the Team Leader is responsible for supervising, training, and mentoring frontline staff across multiple sites, while maintaining a reduced participant caseload that keeps them directly connected to the realities of service delivery. The Team Leader ensures every member of their team has the skills, knowledge, confidence, and support to deliver outstanding outcomes for customers. They drive a culture of continuous learning, accountability, and genuine care and work in close partnership with the Operations Manager to translate organisational goals into excellent day-to-day practice.

Key responsibilities

- Provide day-to-day supervision, guidance, and support to frontline staff across IEA and PP programs, ensuring team members have clear expectations, consistent feedback, and the tools they need to succeed

- Design and deliver structured on-the-job training and induction for recent team members, ensuring they are capable, confident, and compliant from the outset

- Implement a regular mentoring practice with each team member, tailoring development support to individual learning needs, career aspirations, and performance requirements

- Proactively identify skill gaps, knowledge deficiencies, and development opportunities within the team, working with the Operations Manager and Learning & Development function to address them effectively

- Model exemplary practice in customer engagement, case management, employer relations, and professional conduct, setting the standard the team is expected to meet

- Facilitate regular team briefings and learning sessions to share knowledge, reinforce program requirements, celebrate achievements, and embed a culture of continuous improvement

- Drive a team culture centred on exceptional customer service,



ensuring every participant and employer interaction reflects the values, professionalism, and commitment to outcomes that define Training Alliance Group

- Monitor the quality of frontline service delivery across both programs, identifying inconsistencies or emerging risks and responding with targeted coaching and support

- Maintain a reduced caseload of participants across IEA and/or PP programs, providing direct, high-quality, person-centred support in line with program guidelines and contractual requirements

- Attend all designated sites on a regular (at least weekly) basis to maintain team visibility, assess service delivery quality, provide in-person support, and reinforce consistent program standards across locations

About you

- Demonstrated experience in a supervisory or team leadership role

- Strong interpersonal and communication skills, with the ability to build trust with diverse team members, participants, employers, and community partners

- Proven ability to train, mentor, and develop frontline staff, with a genuine commitment to building capability and supporting people to grow in their roles

- Working knowledge of at least one government-funded employment or community program (e.g., IEA, DES, Workforce Australia, Parent Pathways, NDIS, or equivalent), including compliance and reporting requirements

- Experience managing or monitoring staff performance, with the ability to hold clear, constructive, and fair conversations about expectations and outcomes

- Demonstrated ability to manage a reduced caseload and supervisory responsibilities across multiple sites simultaneously, without compromising quality

- Sound understanding of person-centred, strengths-based practice and its application in employment services or community support contexts

- Valid driver's licence and willingness to travel regularly across multiple designated sites

- Police and Working with Children Check prior to employment

About us

Training Alliance Group (TAG) is a major employment services and training provider in Western Australia and manages the following RTOs – ABV and MTACS.

📌 Team Leader Parent Pathways and Inclusive Employment Australia (Kalgoorlie - Boulder)
🏢 Training Alliance Group
📍 Kalgoorlie - Boulder