Job description
Agency Department of Corporate and Digital Work unit Agency Business Systems - Justice and General

Development Government
Job title Systems Support Officer Designation Administrative Officer 5
Job type Full time Duration Ongoing
Salary $93,674 - $98,332 Location Darwin
Position number 32895 RTF 360501 Closing 17/11/2026
Contact Officer Miranda Collier on 0400 912 523 or [email protected]
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=360501

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people
with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please
discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE
website. Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans,
go to the OCPE website.

Primary objective
Provide expert technical advice, information, solutions and support to end-users of disparate client agency information business
systems, applications and software.
Context statement
Agency Business Systems - Justice and General Government (ABS-JGG) manage client agencies’ core business digital systems through




their life cycle from strategy to design, development, release and deployment, operational delivery, maintenance, support and retirement

Key duties and responsibilities
1. Manage the resolution of incidents/service requests, ensuring users are kept informed of progress and/or impending changes
2. and accurate records are maintained within relevant information management databases.
3. Collaborate with support teams to resolve tickets, share information and enhance the teams’ overall knowledge base, including

supporting transitional service arrangements by learning new systems, applications and software planned for implementation within
client agencies.

4. Undertake research and analysis to resolve problems, develop and test interim solutions and ‘workarounds’ to best meet end user
needs, providing evidence-based recommendations for their ultimate resolution.

5. Work closely with colleagues to resolve complex issues and/or end-user queries.
6. Establish, modify and document policies, procedures and processes to ensure continued service delivery.
7. Stay abreast of trends within areas of responsibility to ensure provision of quality and contemporary support and advice.
Selection criteria
Essential
1.



Well-developed knowledge and experience in system administration, support, and use of web systems.
2. Sound knowledge of ticketing systems, the Microsoft Office suite and Microsoft server and database software.
3. Demonstrated ability to organise and prioritise workloads with the ability to work under pressure.
4. Good knowledge of current and emerging trends in information technology relevant to the delivery of business application

management.
5. Working knowledge of project management methodologies and business process improvement, particularly best practice

governance, risk management and evaluation.
6. Demonstrated knowledge of contemporary customer service principles and standards, including change management approaches.
7. Effective interpersonal, verbal and written communication skills, and demonstrated success cultivating productive working

relationships with people of diverse qualified and cultural backgrounds.
8. Demonstrated work ethic and attitude which emulates DCDD values of Commitment to service, Innovation, Ethical practice,

Accountability, Impartiality, Diversity and Respect.
Desirable
1. Degree level tertiary qualification in a relevant discipline, e.g., ICT, Computer Science.
2. Relevant ITIL® qualification or similar certification.

Further information
The selected applicant must consent to a probity check to confirm that they have no significant criminal history record or
associations. A prerequisite for this check is permanent residency or Australian citizenship. Some out of hour’s work may be required.

📌 Systems Support Officer (Darwin)
🏢 Department Of Corporate And Digital Development
📍 Darwin