AI Job Summary

- 3–5 years in SecOps, network administration, or technical support in complex IT, cloud, or regulated environments.
- Experience with L2 triage, ticket resolution, root-cause analysis, and coordinating teams during major outages.
- Practical experience identifying anomalous network behaviour, auditing firewall rules, and managing security alerts.

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Role Type

Permanent • Full-time • Mid-level Senior

Description

Vault Cloud is an Australian sovereign cloud provider with 14 years of experience delivering secure, scalable and high-performance cloud capability. Operating at national hyperscale, we provide the infrastructure to securely manage critical data and demanding workloads. Our experience spans some of Australia’s most security-sensitive environments within Government and Critical Infrastructure, giving us deep expertise in sovereign cloud and secure data management.

As organisations increasingly adopt AI, Vault Cloud is extending this capability to enable secure, high-performance intelligence at scale. Our platform combines secure full cloud services, open architecture and high-performance AI inferencing, supported by a valued partner ecosystem. Together, these capabilities give organisations the capacity, flexibility and performance to run critical workloads while maintaining sovereignty, security and control of their data.

We are hunting for a L2 Operations Engineer (Security) to guarantee the resilience, integrity, and airtight defense of our infrastructure environments. Your primary purpose is to ensure secure, zero-fail operational execution, acting as the ultimate gatekeeper for system stability through disciplined incident response, swift technical triage, and proactive security monitoring. This role can be based in either our Canberra or Sydney office.

If you are a SecOps specialist who thrives on investigating anomalous network behavior, validating cloud and system deployments against strict compliance controls, and bridging the gap between real-time security operations and core engineering squads,



this is your chance to own a high-impact, high-security realm.

You will:

- Own L2 incident response by acting as the second-line triage point for escalated issues, resolving complex tickets, and routing unresolved infrastructure bottlenecks to the right engineering squads.
- Execute operations and deployments by performing system configuration changes, validating environment health, and collaborating with technology teams to push new products live under strict change controls.
- Lead major incident triage by conducting deep-dive investigations and root-cause analysis during outages, coordinating cross-team efforts to deliver clear workarounds and long-term fixes.
- Drive continuous reliability by identifying manual overhead or performance bottlenecks, contributing directly to infrastructure automation, and partnering with development squads to build system resilience.
- Own operational knowledge management by authoring comprehensive Standard Operating Procedures (SOPs) and maintaining clear runbooks to elevate collective team capacity.

To be successful you will be able to demonstrate the following:

- Australian Citizenship: Must hold or have the ability to obtain and maintain an Australian Government Security Clearance.
- 3 to 5 years of operational experience in SecOps, network administration, or technical support within complex IT, cloud, or highly regulated enterprise environments.
- Advanced problem-solving and sharp attention to detail, with a proven ability to think critically during high-pressure network and security incidents.
- Robust adaptability and stakeholder communication skills, comfortably managing incident communications and translating technical findings into clear risk updates.




- Familiarity with structured frameworks such as ITIL, Agile delivery methods, or secure governance models, with a focus on automation and continuous compliance.
- Security Monitoring & Triage: Practical experience identifying anomalous network behavior, auditing firewall rule bases, and managing security alerts within a SOC or high-compliance operations environment.
- Vulnerability & Compliance Management: Competency validating environment configurations against strict compliance benchmarks, ensuring secure patch management, and eliminating configuration drift.
- Incident Response Runbooks: Proven ability to follow and enhance structured incident playbooks for quick isolation, mitigation, and post-incident compliance logging.
- Relevant Security Certifications: Holding CompTIA Security+, CEH, GIAC, or equivalent security-focused credentials alongside practical Linux CLI and automation scripting (Python/Shell) experience is highly desirable.
- The grit and professional maturity required to navigate a fast-paced, expanding scale-up environment where rapid execution and practical problem-solving are paramount.

What’s in it for you?

- Be at the forefront of cyberwarfare, the greatest technology challenge of our generation
- Up to 10% of time dedicated to learning & development
- 5 days of wellness leave per year
- Company paid parental leave
- A diverse culture where we celebrate our people and their unique, individual perspectives

Our culture is a big part of who we are so, for us, it is vital that each of our people (known as Vaulter’s) align to and are continuously guided by our core values.

Join us now and become part of the future of secure cloud services and provide a significant contribution to our nation’s success.

Get to know us at

https://vaultcloud.com.au/

Company Overview

By becoming a Vaulter you will join some of the most extraordinary minds come together to protect the nations data. You will become part of a global community of Vaulters that cares for one another, values curiosity and has a desire to continue to grow.

📌 Operations Engineer (Security) (Sydney)
🏢 Employment Hero
📍 Sydney