We stay when it gets hard. We need people who will too.

Tideline Support works with adults whose lives are complex: serious mental health conditions, time in hospital, and support that has broken down before. We build trust first, and we don't walk away after a hard day.

This is a community support and drop-in role. You'll work two regular afternoon shifts with one person, partly out in the community and partly at their home. Consistency matters: you'll be the familiar face they get to know.

What a shift looks like

- Drop in: a calm hello at home, a quick check-in, time to settle, and two transparent choices for the afternoon.
- Out in the community: one meaningful activity, such as music, sport or a visit to a performing arts venue, with time to prepare, travel and take breaks.
- At home: working alongside them on everyday tasks like a simple meal, laundry, essential shopping or getting ready.
- Wrap up: a quieter return, then a clear, accurate handover.

Some days the plan won't happen. That's fine. You'll adjust, offer a simpler option, and still make the shift worthwhile.

What the work asks of you

- Following plans exactly. You put the behaviour support plan, crisis plan and clinical team's communication guidance into practice as written, every shift.
- Responding to repetition and rituals. You stay calm and use the agreed responses, without challenging or rushing.
- Clear professional boundaries. You're warm but professional, with no personal social media or private contact. You respond to boundary-crossing comments the agreed way, and report them.
- Small steps. Explain one or two steps at a time, show rather than tell, give processing time, and notice effort.
- Dignity first.



Ask before any personal support or entering personal spaces.
- Clear, observable notes. Write "joined in briefly after preparation", not "had a good day".
- Staying steady under pressure. You follow the crisis plan if distress escalates, then debrief and come back next shift.

Essentials

- Current NSW driver's licence and a reliable, insured car
- Right to work in Australia
- NDIS Worker Screening Check (or willing to apply)
- First Aid and CPR
- Experience in mental health support: community, inpatient or SIL
- Confidence following behaviour support and crisis plans

Highly regarded: experience with anxiety-related conditions, behaviour support, or community access with people who find outings hard. Medication assistance training is also highly regarded.

What we offer

- The same person, the same days, so you can build a real working relationship.
- Debriefs and supervision, especially after hard shifts.
- Guidance from the person's psychologist, behaviour practitioner and OT, so you're never guessing.
- Training in behaviour support, trauma-informed practice and cultural safety.

Safe for everyone. We welcome applications from Aboriginal and Torres Strait Islander peoples, people of every culture, faith and language, and LGBTQIA+ people.

How to apply: apply through Indeed with your resume and a few lines on how you stay steady when a shift gets hard. Questions? Call 0400 185 579.

Pay: From $40.00 per hour

Expected hours: 13.0 – 38.0 per week

Application Question(s):

- Someone asks you to repeat the same phrase many times. How would you respond?

Licence/Certification:

- NDIS Worker Screening (Required)
- Australian Driving License (Required)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Community Support Worker – Complex Mental Health (Mon & Fri afternoons) (Minto)
🏢 tideline support
📍 Minto