Position Overview: Our mission is to deliver the dream of flight! Learn about iFLY’s Indoor Skydiving.

iFLY is a global company with 33 U.S. locations. This is an exciting opportunity to join an established, successful, cutting-edge company that supports your professional development.

We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply!

Key Responsibilities:

- Safety requirements
- Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY
- Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
- Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
- Additional Responsibilities - Stock merchandise,



clean and maintain facility, operate the wind tunnel, process refunds & reschedule

Qualifications:

- Weekend availability is required
- Exceptional sales skills
- Exceptional customer-service skills
- Confidence in phone and face-to-face communication
- Ability to resolve conflicts, to multi-task, and to understand customer needs
- Friendly, upbeat, compassionate, and personable attitude
- Integrity, punctuality, and professional appearance
- Ability to work well within a team maintaining positive relationships
- Basic computer skills

Availability: Must be available weekends, school holidays, and public holidays. Additional shifts available Thursday and Friday.

To Apply: Please apply via Indeed with your CV and tell us about the most awesome entertainment experience you've had.

Pay: $27.08 per hour

Expected hours: 24.0 – 38.0 per week

Benefits:

- Employee discount

Application Question(s):

- Tell us about the best entertainment experience you've had!

Work Location: In person

📌 Customer Service Representative (Chermside)
🏢 iFLY Brisbane (Indoor Skydiving)
📍 Chermside