Position Summary:

The Support at Home Case Manager is responsible for coordinating and overseeing home care services for clients receiving government-funded Support at Home Program. The role involves assessing client needs, developing care plans, managing service delivery, and ensuring clients receive high-quality care that supports their independence and well-being. The Case Manager acts as the primary point of contact for clients and their families, helping navigate services and addressing any issues related to care provision.

Key Responsibilities:

1 . Client Assessment & Care Planning:

- Conduct comprehensive assessments of recent and existing clients to determine their care needs, preferences, and goals.
- Develop individualised care plans that align with the client’s preferences and funding guidelines, ensuring their needs are met within their Support at Home Program budget.
- Regularly review and update care plans to reflect changes in client needs or circumstances.

2. Service Coordination & Delivery:

- Coordinate the delivery of support at home services, including personal care, domestic assistance, nursing, social support, and other services as outlined in the client’s care plan.
- Liaise with service providers, caregivers, and other stakeholders to ensure timely and high-quality service provision.
- Monitor and adjust services as required to ensure ongoing suitability and satisfaction with care.

3. Client Support & Advocacy:

- Serve as the primary point of contact for clients and their families, providing support and answering queries related to care services and Support at Home Program funding.
- Advocate for clients’ needs, ensuring their rights, preferences, and dignity are respected throughout the care process.
- Assist clients and families in navigating the aged care system, including explaining the Support at Home Packages program and assisting with financial inquiries.

4. Budget Management:

- Work within the allocated Support at Home Program budget to ensure services are delivered cost-effectively without compromising quality.
- Monitor spending and provide regular budget reports to clients and families, offering guidance on how to maximize the value of their package.




- Ensure transparency in how funds are allocated and spent, including managing client contributions and government subsidies.

5. Compliance & Quality Assurance:

- Ensure all services comply with the Aged Care Quality Standards and Support at Home Program guidelines.
- Document client care activities, assessments, and updates accurately and in a timely manner, maintaining clear records for audits and reviews.
- Monitor and respond to any compliance issues, client complaints, or concerns about the quality of care, addressing them promptly and appropriately.

6. Collaboration & Communication:

- Collaborate with multidisciplinary teams, including nurses, allied health professionals, and service coordinators, to ensure holistic care for clients.
- Maintain regular communication with clients, families, and service providers to ensure a coordinated approach to care.
- Attend meetings and case conferences as required to discuss client progress and care needs.

7. Feedback & Complaints Management:

- Handle client and family feedback and complaints, ensuring they are addressed professionally and promptly.
- Conduct investigations as necessary, documenting findings and ensuring any issues are resolved in line with organizational policies and regulatory requirements.
- Use feedback to inform continuous improvement in care delivery and client satisfaction.

8. Continuous Improvement:

- Participate in continuous improvement initiatives aimed at enhancing the quality of care, service efficiency, and client outcomes.
- Stay informed of changes to legislation, guidelines, and best practices related to aged care and home care services.

Key Selection Criteria:

Qualifications:

- Tertiary qualifications in Nursing, Social Work, Aged Care, or a related field.
- Relevant industry certifications (e.g.,



case management or aged care-specific training) will be highly regarded.

Experience:

- Experience in case management or a similar role, preferably in the aged care or community services sector.
- Knowledge and experience working with Support at Home Program and other aged care funding models.
- Demonstrated understanding of the Aged Care Quality Standards and regulatory frameworks.

Skills:

- Strong assessment and care planning skills, with a person-centred approach to service delivery.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients, families, and service providers.
- Financial literacy, with the ability to manage budgets and track spending within Support at Home Program guidelines.
- Problem-solving skills, with the ability to address complex care needs and resolve issues effectively.

Attributes:

- Empathy, patience, and a genuine commitment to improving the lives of older adults.
- Strong organizational skills and attention to detail, with the ability to manage multiple clients and priorities.
- Resilience and adaptability in handling challenging situations and changes in client care needs.

Performance Indicators:

- High levels of client satisfaction and retention, as measured through feedback and service reviews.
- Effective management of Support at Home Program budgets, ensuring clients receive maximum value from their funding.
- Compliance with Aged Care Quality Standards and other relevant regulations, demonstrated through audits and reviews.
- Timely resolution of client complaints or concerns, with appropriate follow-up actions documented.
- Ongoing professional development, staying current with industry trends, policies, and best practices.

Working Conditions:

- Primarily office-based with regular travel to client homes for assessments and reviews.
- Flexible hours may be required to accommodate client needs and urgent issues.

Application Process:

Interested candidates should submit their CV and a cover letter addressing the key selection criteria.

Pay: $37.00 – $40.00 per hour

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Case Manager (Support at Home) (Aitkenvale)
🏢 We2care
📍 Aitkenvale