JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized perks to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:
At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. As Assistant Marketing & Customer Experience Manager, you will play a central role in developing and nurturing relationships with the asset's tenant partners while helping ensure every aspect of service, branding, marketing and presentation reflects premium grade standards. Through a calendar of events and customer engagement activities, you will help cultivate a genuine sense of community across the precinct, working closely with Building Management to bring that vision to life. This role partners with tenant partners and internal stakeholders to support delivery of the broader asset strategy, and you'll be expected to understand the fundamentals of the client's business so you can proactively identify risks and spot opportunities. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll feel that spirit in every part of this role.

An overview of the role:
Deliver, manage and evaluate events and activations in line with the strategic marketing plan
Oversee content management for all front-of-house digital platforms, including the website, social media, community portal, lift screens and directory boards
Ensure all building-related marketing collateral and customer touch points convey the brand consistently and effectively
Act as the primary point of contact for customer enquiries,



serving as the conduit for feedback between customer partners and the building team
Partner with the National Marketing and Customer Experience Manager to understand customer needs, identify initiative opportunities, and support delivery of the Customer Retention Plan and retail tenants
Liaise with the Concierge Team, implementing and overseeing processes and policies that keep customer service at the highest standard
Coordinate bespoke services and amenity offerings for customers, with support from Concierge
Work with the Fitness Centre operator to promote membership, raise awareness, and communicate health and wellness initiatives
Prepare and maintain Tenant Guides and onboarding packs, oversee delivery of marketing and leasing materials, manage marketing invoices and cash flow reporting, and prepare reports for regular meetings with clients, customers and the wider JLL Experience team

Sounds like you? This is what we are looking for:
2-3 years of experience in a customer-facing or B2B role, with event planning and management experience essential
Demonstrated ability to build rapport and cooperative relationships with customers and visitors
Excellent communication and interpersonal skills, both verbal and written
Sound computer skills, including proficiency with the Microsoft Office suite
A proactive, positive approach that contributes to a supportive team environment
Ability to collaborate effectively with colleagues and wider team members
Commitment to maintaining a safe and healthy workplace

Preferred qualifications:
Certificate-level qualification in Hospitality, Business, Marketing or a related field
Experience working within commercial real estate, retail or premium hospitality environments
A collaborative mindset that reflects our belief that the most effective teams are built when everyone is empowered to thrive

Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices

What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best.



Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ544971

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Marketing & Customer Experience Manager (Perth)
🏢 Jll
📍 Perth