Bring your security experience, technical capability and sound judgement to a professional corporate environment.

ISEC is seeking a dependable, motivated and experienced Control Room Operator to join our team at a prestigious corporate high-rise site in Sydney’s CBD. This full-time position is paid at Security Officer Level 5 under the Security Services Industry Award.

About the Role

You will work a 24/7 rotating roster comprising 12-hour shifts, including days, nights, weekends and public holidays. Your responsibilities will include:

· Monitoring CCTV, alarms, electronic access control and building management systems, and responding in accordance with site procedures.

· Coordinating responses to incidents, alarms and emergencies with on-site security officers, building management and emergency services.

· Maintaining situational awareness, identifying emerging risks and escalating issues promptly.

· Preparing explicit, accurate shift reports, incident reports and operational records.

· Maintaining registers and providing thorough shift handovers to support continuity of operations.

· Communicating calmly and professionally with stakeholders, providing assistance and clear information.

· Working collaboratively with your team to maintain consistent security and service standards.

· Pay in line with the Security Services Industry Award – Security Officer Level 5.

About you





You are an attentive security professional who understands the importance of vigilance, discretion and clear communication in a control room environment. You can manage competing priorities, follow procedures and make considered decisions under pressure. You will bring:

· Some experience in control room operations.

· Strong stakeholder engagement, customer service and conflict resolution skills.

· Clear verbal and written communication, including accurate report writing.

· High attention to detail, sound judgement and a calm approach.

· Professional presentation, reliability and a willingness to develop your technical skills.

Essential criteria

· Current NSW Security Licence, Class 1A as a minimum.

· Current First Aid and CPR qualifications.

· Australian citizenship.

· Eligibility and willingness to obtain and maintain an Australian Government Baseline security clearance.

· Availability to work 12-hour shifts across a 24/7 rotating roster.

Highly regarded

· Experience in a corporate high-rise control room.

· Practical experience operating CCTV and electronic access control systems.

· Proficiency in Microsoft Office.

Pay: $31.20 – $62.40 per hour

Expected hours: 24.0 – 42.0 per week

Licence/Certification:

- Australian Citizen (Required)

Work Location: In person

📌 Control Room Operator (Sydney)
🏢 ISEC Security
📍 Sydney