Experienced Medical Receptionist

Join our friendly, close-knit General Practice team

We are looking for an experienced Medical Receptionist to join our wonderful team on a permanent part-time basis, 3 to 4 days per week.

If you enjoy working with people, take pride in providing excellent patient service and value being part of a supportive and team-oriented workplace, we would love to hear from you!

We are a small, close-knit practice that genuinely values its people. We believe that looking after our patients starts with looking after our team, and we work hard to maintain a positive environment where everyone feels welcome, respected and supported.

Key Responsibilities

The role is varied and hands-on, requiring strong medical administration knowledge, initiative and excellent organisational skills.

Responsibilities include:

- Working front desk reception, managing patient enquiries and appointment scheduling.
- Processing Medicare and private billings accurately and efficiently.
- Demonstrating a sound understanding of Medicare item numbers, billing requirements and claiming processes.
- Processing relevant billing adjustments.
- Maintaining accurate patient records and updating patient demographic information in Best Practice.
- Handling telephone enquiries and communicating professionally with patients, doctors and other healthcare providers.
- Managing incoming and outgoing correspondence, referrals and other administrative duties.
- Identifying and resolving billing discrepancies, appointment issues and general administrative problems.
- Using initiative and sound judgement to troubleshoot day-to-day issues and escalate matters when appropriate.
- Working collaboratively with doctors, nurses and administration staff to ensure the smooth running of the practice.

About You





To be successful in this role, you will have:

- A minimum of 2 years' recent medical reception experience in a General Practice setting.
- Proficiency in Best Practice clinical software (essential).
- A strong understanding of Medicare item numbers, Medicare claiming and general practice billing processes.
- Excellent communication and interpersonal skills.
- A naturally warm, friendly and empathetic approach to patients.
- Strong organisational skills, accuracy and attention to detail.
- The ability to identify problems, think independently and find practical solutions.
- Confidence managing competing priorities and remaining calm in a busy environment.
- A positive, cooperative approach and a genuine enjoyment of working as part of a small team.

Teamwork & Flexibility

Being part of a small practice means working together and supporting one another.

We value team members who are:

- Approachable, considerate and professional in their communication.
- Happy to lend a hand and contribute wherever needed.
- Adaptable and willing to assist with covering planned leave and unexpected staff absences, where reasonably required.
- Supportive of colleagues and committed to maintaining a positive workplace.

We believe flexibility and support go both ways. We look after one another and recognise that everyone's contribution is important.

How to Apply

If you are an experienced Medical Receptionist who combines solid medical administration and billing knowledge with genuine warmth, empathy and a team-focused approach, we would love to hear from you.

Please submit your resume together with a brief cover letter outlining your experience and what you would bring to our team.

We look forward to welcoming the right person to our practice!

Work Location: In person

📌 Experienced Medical Receptionist (Buderim)
🏢 Buderim Medical Centre
📍 Buderim