South West Radiology | Permanent Full-time

Lead people. Turn insights into action. Make a difference to the patient experience.

South West Radiology is a radiologist owned private practice committed to delivering high quality imaging and friendly, patient-centred service.

We are seeking an experienced Office Manager to lead the clerical teams and administrative operations.

This role has evolved beyond traditional office administration. Alongside hands-on leadership, you will use data to understand booking performance, monitor cancellations and reschedules, improve workflows and support the ongoing development of our people.

About the Role

Working closely with site management, clinical teams and operational leaders, you will help both sites deliver efficient, consistent and welcoming service.

You will combine a visible presence on the floor with a practical, analytical approach, identifying what is working well, understanding where improvements are needed and supporting your teams to achieve them.

Key Responsibilities

- Manage daily clerical and administrative operations.
- Monitor booking volumes, appointment availability, cancellations, reschedules and rebooking activity.
- Analyse trends to identify booking gaps, recurring issues and opportunities to improve appointment utilisation.
- Work with the call centre and clinical teams to support accurate bookings, timely follow-up and effective scheduling.
- Lead, coach and mentor clerical employees, setting clear expectations for service, accuracy and teamwork.
- Identify skills gaps through observation, performance information and employee feedback.




- Deliver ongoing coaching and arrange refresher training where required.
- Conduct regular check-ins and performance reviews, providing constructive feedback and recognising achievements.
- Foster a positive, accountable and collaborative culture.
- Maintain high standards of patient care, communication and administrative accuracy.
- Manage patient feedback, complaints and account enquiries within delegated authority.
- Reinforce approved policies, privacy requirements and consistent administrative processes.
- Build effective relationships with referrers, colleagues and multidisciplinary teams.
- Identify and resolve workflow issues, escalating complex matters appropriately.

About You

You are a positive, approachable leader who enjoys working with people and takes ownership of results. You are comfortable reviewing data, asking questions and using what you learn to make informed decisions.

You will bring:

- Demonstrated experience in medical administration or healthcare management role.
- Demonstrated ability to lead, coach and develop a team.
- Confidence using spreadsheets, reports and practice management systems to monitor performance.
- The ability to interpret booking and service data and translate findings into practical improvements.
- Excellent customer service,



communication and interpersonal skills.
- Strong organisation and time management skills, with the ability to prioritise.
- A hands-on, solutions-focused approach to patient service and daily operations..

Previous experience in radiology and familiarity with radiology software is highly desirable.

Working Arrangements

- Full-time position overseeing two sites in South West Sydney.
- Regular attendance at both allocated sites, with flexibility to support other SWR locations as required.
- Availability to work rotational Saturdays, 8:00 am to 12:30 pm.
- Applicants must have unlimited right to work in Australia.

What We Offer

- Competitive remuneration, including superannuation and 20% annual leave loading.
- Employee Assistance Program
- Novated Leasing and Salary Sacrifice
- Family and friends discount on services provided
- An chance to shape site operations and make a meaningful contribution to service improvement.
- A leadership role with a strong focus on staff capability, training and career development.

Apply Now

If you are passionate about leading people, improving operations and delivering excellent patient service, we would like to hear from you.

Please submit your CV and a cover letter outlining your leadership experience in radiology or healthcare setting, your approach to data driven decision making and how you have supported staff development.

Salary is negotiable with the successful candidate depending on skllls and experience.

Company Overview

Please visit https://southwestradiology.com.au/ for more information

📌 Medical Office Manager (Lidcombe)
🏢 SOUTH WEST RADIOLOGY
📍 Lidcombe