Quantum Group is looking for a Customer & Field Service Coordinator to coordinate customer bookings, technician schedules and mobilisation requirements.

You will be the main link between customers, technicians, management, stores and our remote support team, helping ensure work is planned and completed efficiently.

Key Responsibilities

- Schedule technicians considering their skills, availability, location and customer requirements.

- Manage customer bookings, enquiries and job updates.

- Coordinate site inductions, training, medicals, site access, travel and accommodation.

- Create and update jobs in Simpro and other business systems.

- Liaise with stores to ensure parts and equipment are available for scheduled work.

- Work with management and the remote support team to manage workloads and changing priorities.

- Identify opportunities to improve scheduling, customer service and operational processes.

- Follow jobs through from start to finish, coordinating with the relevant teams to help achieve a good outcome for the customer.





- Assist with other tasks as required to support the team and business operations.

About You

- Experience in service coordination, scheduling, planning, dispatch or operations support.

- Strong organisational and communication skills.

- Ability to manage changing priorities and solve problems.

- Valuable computer skills and attention to detail.

- A proactive, adaptable and customer-focused approach.

- Experience with Simpro, site mobilisation or coordinating regional and FIFO work would be an advantage.

About Quantum Group

Quantum Group is a Western Australian-owned businesses supporting the mining, marine and heavy mobile equipment sectors.

Our business delivers fire suppression systems, auto electrical services, lubrication solutions, equipment upgrades, maintenance services and specialised technical support across Western Australia and beyond.

📌 Customer and Field Service Coordinator (Bibra Lake)
🏢 Quantum Group
📍 Bibra Lake