Job Description

As an Account Manager, you'll play a pivotal role in strengthening client partnerships, driving account growth and ensuring an exceptional customer experience. Working closely with operational leaders and consultants, you'll act as a trusted advisor to our customers, identifying opportunities, solving challenges and supporting the delivery of outstanding rehabilitation outcomes. You will also have the opportunity to strengthen and foster relationships with some of our partners including Invictus Australia and Ronald McDonald House.

This role can based from either Sydney or Newcastle with the occasional travel interstate.

Your key responsibilities will include:

Customer & Account Management

- Build and maintain solid relationships with key customers, acting as their primary point of contact.
- Lead regular account reviews, monitor service delivery and ensure a high-quality customer experience.
- Manage customer feedback,



resolve issues and identify opportunities to strengthen partnerships and grow referrals.
- Support the achievement of referral and revenue targets across assigned accounts.
- Managing and strengthening relationships with key partners

Business Growth & Performance

- Drive account growth through business development activities and identifying new opportunities within existing customer portfolios.
- Monitor account performance, reporting and financial outcomes to ensure targets are achieved.
- Partner with operational teams to deliver exceptional service and commercial results.

Collaboration & Quality

- Provide guidance, coaching and support to consultants servicing key accounts.
- Ensure customer requirements, service agreements and processes are clearly documented and communicated.
- Champion quality, compliance and continuous improvement across all customer interactions and service delivery.

📌 Account Manager (Sydney)
🏢 Ipar
📍 Sydney