Montville Coffee Roasters | Baringa, Sunshine Coast
Permanent Part-Time | 20 Hours per Week

About Montville Coffee

For more than 25 years, Montville Coffee has been sourcing and roasting Certified Fairtrade Organic coffee for cafés, retailers and coffee lovers across Australia.

As a certified B Corp, we believe business should be a force for good. We care deeply about our farmers, our customers, our people and the quality of every coffee we roast.

We're a small team with big ambitions, and we're looking for an Administration Officer who shares our passion for people, takes pride in doing things well and enjoys making a positive contribution to a team.

About the Role

Customer care is at the heart of what we do. We want every interaction with Montville Coffee to be a positive one, and this role plays an important part in making that happen.

As our Administration Officer, you'll be a key point of contact for our café, wholesale, retail and online customers. You'll manage customer enquiries, process orders, assist with account administration and help ensure the day-to-day operations of our business run smoothly.

Working closely with our production, sales and management teams, you'll help keep information flowing, ensure the details are taken care of and deliver the friendly, responsive and reliable service our customers deserve.

We're looking for someone who is organised, computer literate, attentive to detail and genuinely enjoys helping people.

Key Responsibilities

- Deliver friendly, responsive and exceptional customer service across phone, email and online channels.

- Respond to customer enquiries, provide product information and resolve issues with care and professionalism.

- Process customer orders, invoices and account administration accurately and efficiently.

- Coordinate with our production and dispatch teams to ensure orders are fulfilled and delivered as expected.

- Maintain accurate customer records, order information and administrative systems.

- Monitor customer requests and follow through on outstanding matters, ensuring nothing falls through the cracks.

- Communicate effectively with colleagues across the business,



sharing information and supporting the wider team.

- Identify opportunities to improve administrative processes and the customer experience.

About You

We're looking for someone who genuinely enjoys helping people, is organised and methodical, and takes pride in getting the details right.

You'll bring:

- A passion for customer care: You enjoy building positive relationships, listening to customers and finding solutions.

- Exceptional communication skills: You're confident, articulate and approachable, with an ability to communicate clearly and professionally with customers and colleagues.

- Strong computer literacy: You're comfortable working across multiple computer programs, databases and online platforms, and quick to learn recent systems.

- Attention to detail: You're diligent, accurate and thorough, particularly when processing orders, entering information and managing administrative tasks.

- Organisation and initiative: You can manage competing priorities, stay on top of tasks and take ownership of seeing things through.

- A positive team attitude: You're approachable, collaborative and enjoy contributing to a supportive workplace where everyone pitches in.

- A willingness to learn: You ask questions, embrace feedback and are always looking for ways to improve.

Previous experience in customer service, administration or a similar role will be highly regarded.

About Our Team

Our administration team is the backbone room of the business, keeping everything connected, organised and running smoothly.

As a small business, every team member plays an important role. We value initiative, teamwork, continuous improvement and creating an enjoyable workplace where everyone feels respected and supported.

You'll be joining a close-knit team where communication matters,



people help one another and everyone has a part to play in delivering a great customer experience.

Employment Details

- Position: Administration Officer

- Employment Type: Permanent Part-Time

- Hours: 20 hours per week

- Days: Monday, Tuesday and Wednesday

- Usual Hours: Monday and Tuesday, 6:30 am – 1:30 pm; Wednesday, 7:00 am – 1:00 pm.

- Flexibility: Some flexibility around start and finish times is available for the right candidate.

- Location: 3/15 Packer Road, Baringa, Sunshine Coast, QLD

- Rate: $30 per hour

- Start date: Immediate start available

The position includes applicable permanent part-time employment entitlements, including annual leave, personal leave and public holidays.

Why Join Montville Coffee?

- Be part of a purpose-driven Australian coffee business.

- Work with a friendly, supportive and passionate team.

- Contribute to a business that values people, sustainability and positive social impact.

- Enjoy a varied role where your contribution genuinely makes a difference.

- Become part of an established specialty coffee business with more than 25 years of history.

If you're someone who enjoys helping people, takes pride in your work and wants to be part of a positive team, we'd love to hear from you.

How to Apply

To be considered for this position, applicants are required to submit:

- A current resume outlining relevant employment history, skills and experience.

- A cover letter addressing your strengths in customer service, supported by examples of relevant experience.

- We'd welcome examples that demonstrate your attention to detail, diligence in administrative processes, and experience managing stock control, inventory, ordering and maintaining accurate records in web based software.

- We'd also love to hear why you feel Montville Coffee would be a positive place for you to work.

- We're interested in understanding not only what you can do, but also how you approach customer care, communicate with others, take responsibility for getting the details right and contribute to a positive team environment.

📌 Customer Service – Administration Coordinator (Baringa)
🏢 Montville Coffee
📍 Baringa