ABOUT THE ROLE

Manage a portfolio of construction projects from sales accept through to handover while maintaining strong client relationships throughout the project lifecycle.

RESPONSIBILTIES

Customer Service

- Proactively make introduction calls, gaining an understanding of the client’s service requirements, building rapport, and setting service expectations.

- Document known information about the client which may help the team provide strong service

- Coordinate customer queries and escalations involving additional support when needed

- Coordinate the customer feedback process, including product review

- Attend client meetings when required

- Liaise with clients regularly (monthly at minimum) to provide updates on progress of their file

- Proactively address any client hesitations, concerns or frustrations showing respect, professionalism and genuine care

Documentation & Contract Management

- Prepare client flies with timeliness and accuracy

- Ensure all documentation is quality checked and appropriately prepared prior to distributing

- Apply for all permits, notices and approvals within specified time frames using attention to detail and intent of achieving first-time quality (Developers Approval, Protection Work Notices, Road Permits, Crossover permits etc.)

- Work cohesively with Building Surveyors to ensure a seamless permit application process

- Manage all documentation

- Raising Post Contract and Building Variations and providing accurate and timely information to relevant team members

- Ensure prompt achievement of Certificate of Occupancy and final claim documentation

- Maintain Client Portal ensuring all required documentation has been uploaded

- Update job progress in the system through different stages, e.g. Pre-site, Site, Maintenance

Building Process coordination

- Coordinate and communicate the entire building process to the client

- Ensure a full and seamless transition of information to the Site Supervisor upon transition to construction

- Coordinate all Finance arrangements

- Coordinate Land Settlement updates and arrangements





- Coordinate the ordering of re-establishment surveys and site cleans prior to commencement of construction

- With the Site Supervisor, coordinate the Practical Completion Inspections (PCI) saving all information to the client folder

Team and Company

- Provide accurate and timely information to team members

- Assist with the induction, training and onboarding of new team members

- Assist in areas outside the role of Building Coordinator where the skill base and time availability allow

- Look for, and communicate back opportunities for continuous improvement of process, systems, culture and service

- Actively participating in any team meetings, training and development opportunities, or client engagement

- Communicating transparently and honestly with Management and other team members

- Contributing positively to the Nostra team culture, employee morale, and company reputation

- Working in accordance with all of Nostra’s policies, procedures and working instructions

YOUR SUCCESS WILL BE MEASURED BY:

KPI 1: Professional Competence

This is measured on the professional and technical competence of construction processes and contract administration knowledge (in accordance with the level of the position)

KPI 2: Customer Service & Professionalism

This is to be measured in line with tangible and intangible measures including but not limited to product review. This includes the service and professionalism towards the client and interactions with key stakeholders (internal and external).

KPI 3: Timeframes

This is to be measured in line with agreed timelines. Consideration will be made for all external influences causing any delay.

KPI 4: Quality

This is to be measured by the achievement of first-time quality (accuracy) of advice provided. This also extends to ensuring a high-quality level of documentation.





KPI 5: Team & Company

This is measured by: The positive impact on the team including providing timely and accurate information, contributing to a positive team environment, being a reliable and trustworthy team member, and having the best interests of the company at heart.

ABOUT YOU

- Residential construction experience

- Excellent customer service skills

- Ability to navigate challenging situations

- Sound interpersonal skills

- Excellent time management and organisational skills

- Ability to interpret and convey written and verbal instructions

- Problem-solving & initiative

- Attention to detail

- Ability to work within a team

- Ability to multitask and work under pressure

- Ability to accurately follow contracts and scopes from clients

- Sound computer and technology skills (MS Office and Estimating software)

WHY WORK FOR US?

At Nostra Homes, our people are the pillar of our success. Here's what you can look forward to:

Flexibility & Work-Life Balance

- Up to 10 RDOs per year

- Early finish at 3pm every Friday

- Adaptable working arrangements

- Work from home day

- Birthday leave (after 12 months)

Health & Wellbeing

- Onsite commercial gym & weekly HIIT and Pilates classes

- Modern end of trip facilities (showers, towels, hair dryers)

- Daily breakfast offering

- Free annual flu vaccinations

- Employee Assistance Program (EAP)

Financial Benefits

- Annual salary reviews

- Free financial wellbeing advice via CBA partnership

- Trade partner discounts & discounted building

Learning & Development

- Development programs, guest speakers & workshops

- Annual engagement survey

Culture & Social

- Quarterly team lunches & bi-monthly social events

- Building Together Program (onsite collaboration days)

- Mid-year & end of year events with team awards

- Seasonal celebrations: Footy Tipping, AFL Grand Final, Melbourne Cup BBQ, Easter Morning Tea & birthday celebrations

Giving Back

- Participate in team charity initiatives including the Positive Friday Appeal and Cancer Council's Biggest Morning Tea & Bake Off

📌 Building Coordinator (Docklands)
🏢 Construct ALM
📍 Docklands