UberEats has been a market leader in Online Food Delivery for the past five years. While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services. #GoGetIt embodies the attitude and mindset of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.

Job Details:

Start Date: ASAP

Location: Sydney - hybrid (3 days in office)

Duration: 6 Months with the possibility to extend

Hours: Mon-Fri; 9am-5pm

Pay rate: $47.76hr + super

About the role and team:

The Restaurant Operations team is seeking a highly motivated individual to serve as a key driver of operational excellence in the restaurant onboarding journey. As the Onboarding Operations Specialist, you will develop a deep understanding of internal processes and play a critical role in the success of our onboarding operations. You will act as the primary point of contact for the onboarding function and will be responsible for troubleshooting and solving escalations from Sellers and onboarders.

To succeed in this role, you will be customer-obsessed and passionate about delivering a best in class Merchant experience. This includes, but is not limited to, resolving daily escalations, monitoring the onboarding funnel, and collaborating with cross-functional teams, including both offshore operations and Sales to drive operational improvements.

Your Impact in Role:

- Oversee Onboarding Operations: Serve as the primary point of contact for managing and resolving onboarding escalations,



ensuring minimal disruption to restaurant partners and a smooth entry onto the platform.

- Cross-Functional Collaboration: Partner with stakeholders across teams to identify, troubleshoot, and resolve operational bottlenecks, driving continuous improvement in our onboarding processes.

- Stakeholder Communication: Clearly communicate process changes, updates, and best practices to Sales teams and other key stakeholders to ensure alignment and effective execution.

- Performance Monitoring: Track and analyse the onboarding funnel, ensuring adherence to defined SLAs and KPIs to maintain operational excellence

The Experience You’ll Bring:

- Background in Support & Operations: Proven experience in customer support, business operations, or related functions. Experience in high-growth or startup environments is a solid plus.

- Customer-Obsessed: A deep passion for delivering exceptional service and creating best-in-class experiences for our Merchant partners.

- Collaborative Team Player: Thrives in cross-functional environments, working seamlessly with diverse teams to solve challenges and drive collective success.

- Adaptable & Resilient: Comfortable navigating ambiguity, embracing change, and continuously seeking opportunities for improvement.

- Excellent Communicator: Strong verbal and written communication skills, with the ability to convey ideas clearly and professionally across various audiences.

Preferred qualifications:

- Experience in operations, support, e-commerce, retail technology or merchant integrations.

- Experience with Excel and Reporting

- Experience working in Client -facing roles and Sales

- Experience with Salesforce preferred

📌 Join Uber Eats as an Onboarding Operations Specialist (Sydney)
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📍 Sydney