Manager Investigations, Building Commission NSW

Grade: Clerk Grade 11/12
Duration: full-time, ongoing
Location: Parramatta, flexible with in-office attendance required

Building Commission NSW is seeking an experienced investigations leader to head its Residential Builder Investigation Unit.

You'll lead investigations and targeted operations into breaches of building and consumer protection laws, bringing professionalism, sound judgement, investigative rigour and clear direction to matters that affect homeowners and confidence in the NSW building and construction industry.

About the role
As Manager Investigations within the Investigations and Enforcement directorate, you will lead a large team delivering major, complex and routine investigations and targeted operations to strengthen compliance with building and consumer protection laws.

You will provide clear operational direction, oversee day-to-day delivery and guide investigators through end-to-end investigations into alleged breaches and offences, principally under the Home Building Act 1989, Australian Consumer Law and Crimes Act 1900, as well as other relevant legislation.

In this role, you will:

- Provide clear strategic and operational direction and inspiring leadership to foster a culture of teamwork, professionalism, achievement and accountability.
- Develop and empower our team of talented investigators, ensuring they're ready to take on new challenges and responsibilities.
- Mentor and support our Investigators to excel in their roles in an environment of continuous improvement.
- Collaborate effectively with internal stakeholders, other assessment and investigative teams, inspectors, lawyers, management and the executive team.

To be successful in this role, you will demonstrate:





- Appropriate qualifications and/or significant industry experience.
- Proven expertise in effectively leading operational staff, providing quality support and mentorship in high-volume, high-pressure environments.
- A track record of skilfully conducting and managing investigations, proficiently gathering evidence, and preparing briefs for prosecution.
- Advanced knowledge of criminal law, rules of evidence, criminal procedures and administrative law.
- Exceptional communication skills, including the ability to produce timely, well-crafted reports and effortlessly engage with stakeholders both inside and outside the organisation to achieve results.
- Demonstrated experience in leading the development and execution of successful compliance programs.

Helpful links

BCNSW website

BCNSW Compliance and enforcement policy

How to apply

- Submit an up-to-date CV (maximum 5 pages) and a brief cover letter (maximum 2 pages)
- Combine your CV and cover letter into a single document when submitting your application
- Ensure your application clearly outlines how your skills and experience align with the requirements of the role

For any recruitment related queries please contact Talent Advisor, Afrah via ••••@customerservice.nsw.gov.au

Salary Grade 11/12, with the base salary for this role starting at $154,231 base plus superannuation

Click Here to access the Role Description .



For enquiries relating to recruitment please contact Afrah Saied via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Sunday, 15th November 2026 (11:59pm)

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We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

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📌 Manager Investigations - Building Commission NSW (Parramatta)
🏢 NSW Department of Customer Service
📍 Parramatta