We're expanding our team and are looking for three ambitious and customer-focused Sales Advisors. If you're passionate about travel, enjoy building relationships and thrive in a target-driven environment, we'd love to hear from you.

Join Imagine Cruising, an award-winning cruise and tour specialist headquartered in the UK. Established in 2011, we've grown into a global business with offices across Australia, New Zealand and South Africa, alongside our expanding presence in the US market.

We specialise in creating exceptional holiday experiences, combining luxury cruises with immersive tours, iconic rail journeys, exclusive events and stays in world-class hotels. Through expert advice and personalised service, we help our customers discover extraordinary destinations and create memories that last a lifetime.

As a Sales Advisor in our Brisbane or Perth office, you'll convert inbound enquiries into bookings by understanding customers' travel aspirations and matching them with the perfect holiday. You'll provide expert guidance throughout the sales journey, delivering exceptional customer service while achieving individual and team sales targets.

This is a consultative sales role where success comes from building trust, creating value and helping customers turn their dream holidays into reality.

Key Responsibilities:

- Handle a mixture of inbound sales calls and website-driven leads, identify customer needs using a sales approach

- Build rapport quickly and recommend tailored cruise-and-tour holiday experiences

- Present complex, high-value itineraries with confidence and expertise

- Create meaningful customer engagement, overcome objections, and close sales





- Offer alternative solutions when original itineraries do not align with client preferences

- Meet or exceed KPIs related to:

- Conversion rates

- Gross margin delivery

- Data capture accuracy

- Enquiry handling performance

- Accurately calculate pricing and deliver timely, detailed quotations

- Complete booking administration with precision and compliance

- Collaborate within a high-energy sales team to drive collective performance

- Work cross-functionally to ensure a seamless and premium customer journey

- Adhere to call centre compliance standards, including ATIA regulations, and data protection policies

Skills & Experience

- Sales experience required - Preferably within a call centre environment

- Travel and/or Cruise sales experience would be beneficial

- Strong computer literacy

- Working knowledge of Excel, Word, Outlook, and internet research tools

Critical Competencies

- Highly motivated, goal-oriented sales professional with robust self-discipline

- Proven ability to achieve and exceed KPIs in a commission-based environment

- Skilled at building rapport and establishing trust quickly

- Adaptable communication style to deliver personalised service

- Organised and accountable, with a robust sense of ownership

- Resilient and energized by working in a quick-paced, target-driven environment

- Excellent listening, negotiation, and closing skills

- Adaptable availability, including weekends, public holidays and extended hours as required

- Exceptional attention to detail

Perks:

- Experience team - great culture!

- Casual dress

- Discounted travel + Global Famil Program

- Birthday leave + Volunteer Day

- Social Events

- Employee Assistance Program

- Competitive Salary & Uncapped Commission

📌 Travel Consultant / Sales Advisor - Luxury Holidays (Brisbane)
🏢 Imagine Cruising
📍 Brisbane