About the role

The Medical Receptionist works within a team to offer support directly to the Practice Manager. The Medical Receptionist provides high quality Customer service, reception and secretarial services to patients, doctors and fellow colleagues at the practice, in a caring and supportive manner maintaining confidentiality of all information.

Key responsibilities
Best Practice Software experience a Must!
Open and close the clinic
Greet patients and other callers at the practice in a courteous and productive manner
Answer the telephone promptly and courteously within three rings
Schedule appointments for patients
Receive and convey messages in writing, verbally and electronically including emails and faxes
Liaise with patients and their families in a compassionate manner
Liaise with doctors, other health specialists and their staff
Issue patient invoices / receipts and bulk bill as required
Enter and update patient registration details
Exercise confidentiality with regards to patient care, staff and doctors personal files

About you




Be effective with Best Practice Software
Excellent interpersonal skills
Able to communicate effectively with a variety of people
Able to work independently or as part of a team
Proficient in the use of a keyboard
Basic knowledge of Microsoft Office programs
CPR training
Demonstrate patient-focused approach in service provision with genuine empathy and interest in their needs
Ability to prioritise and organise, with attention to detail
Maintain absolute confidentiality regarding patient and practice information

About us

Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness. This practice is committed to promoting health, wellbeing and disease prevention to all patients. We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.

📌 Medical Receptionist Burleigh Heads
🏢 Burleigh Heads Medical Centre
📍 Burleigh Heads