Join our team and help keep our hotel running while everyone else is sleeping!

At Crowne Plaza Sydney Airport, the guest experience never stops. We are looking for an experienced, customer-focused and proactive Assistant Night Manager to support the smooth operation of our hotel overnight.

Working closely with the Night Manager, you will play an key role in overseeing overnight operations, delivering exceptional guest service, completing the night audit and ensuring the safety and security of our guests, colleagues and property.

What you'll do:
Support the Night Manager in overseeing all overnight hotel operations
Complete the night audit process, including preparing daily financial reports
Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
Deliver a high level of guest satisfaction through prompt and skilled service
Checking guests in, out and managing any wake-up call requests
Respond promptly and professionally to guest enquiries, requests and complaints
Monitor hotel safety and security procedures and respond appropriately to emergencies
Communicate effectively with the morning team regarding important overnight developments
Ensure the hotel maintains high standards of service throughout the night





What we're looking for:
Previous experience managing the night processes in a hotel environment would be preferred
Strong attention to detail and confidence with financial reconciliations and cash handling
Computer literacy, including familiarity with PMS software - Opera preferred
Excellent communication, problem-solving and guest service skills
Knowledge of hotel safety and security procedures
A positive, versatile attitude and willingness to support the wider hotel operation
Valid NSW RSA Competency card and First Aid Qualifications (required)
Right to Legally work full time in Australia
Ability to work in a fast-paced environment

Why you'll love working with us:
HIGA rates plus incentives
Birthday leave & Paid Parental Leave
Career development opportunities in a global hotel brand
Supportive and inclusive team environment
Great Employee discounts and perks across hotels services with IHG worldwide
Onsite parking or close to public transport

If you're someone who thrives overnight, enjoys variety and takes pride in delivering exceptional guest experiences while keeping operations running smoothly, we'd love to hear from you!

📌 Assistant Night Manager Mascot
🏢 Crowne Plaza Hotels & Resorts
📍 Mascot