Doors Plus

is an Australian owned company which has been in operation since 1989. We currently have 23 stores located across Australia and are the largest seller of retail doors in the country. We are well known for our

No Fuss

brand and are considered an industry leader in the home renovation door market.

The key duties of this role will be:

Customer Service Support

Resolve customer issues and email enquiries

Awareness and escalation of Online Customer Reviews

Complaints Handling, email and phone

Organisation and scheduling of customer rectifications

Warranty claims management

Email and Callback management

This role requires:

Someone who can multitask across multiple platforms including in house scheduling systems, Microsoft Office and Outlook Express

Excellent verbal communication skills, clarity of speech, and a professional written manner for both in house and customer correspondence

Confidence with phone systems - headsets, using hold and transferring calls etc





The ability to communicate details via email or other platform while actively listening and engaging with a customer

A person who excels in time management and can distinguish priority tasks

A person with the ability to learn products and services quickly

The ability to work at a rapid pace while maintaining a high attention to detail

About you

We are looking for a warm and empathetic person, who wants the best for their customers

We would like a calm person who is confident with handling intense discussions

We need someone who can work both individually and within a team workplace

We would like someone who finds satisfaction in an active work environment and will proactively seek tasks during slower periods

What’s in it for you?

Convenient Western Sydney location with onsite parking

Onsite training provided

Friendly and focused team

If you have apositive personality with outstanding communication skills and an emphasis for customer care, then we’d like to hear from you

📌 Customer Service Consultant Sydney
🏢 Doors Plus
📍 Sydney