Are you a detail-driven operations skilled who loves keeping things running smoothly and genuinely cares about the planet?
We are looking for anInventory Controller & Customer Service Coordinatorto join our growing team.
We are passionate about making an impact, constantly looking for ways to innovate and create new solutions.
For us, 'close enough' is never 'good enough' after all, we only have one planet.
This is a critical, end-to-end role from managing stock across the warehouse and logistics coordination through to being the first friendly voice customers hear.
You'll work across two core business units and report directly to the CEO.
What you'll be doing
Inventory management
Manage and maintain accurate stock levels across raw materials, WIP, and finished goods at Altona site
Track, order and coordinate receipt of raw materials on a regular frequency
Coordinate end-of-month and year-end stock takes and lead reconciliation processes
Receive, track, and reconcile customer purchase orders, ensuring alignment with production and delivery data
Raise and issue invoices accurately and on time based on reconciled POs and delivery schedules
Lead weekly planning meetings and participate in continuous improvement activities
Identify opportunities for inventory optimisation, waste reduction, and improved storage practices
Monitor inventory systems and maintain up-to-date reporting to support decision‐making
Customer experience
Be the first point of contact for customer enquiries via phone, email, and website
Take and process customer orders, communicate payment terms, and coordinate delivery with the warehouse




Organise customer deliveries and manage sample dispatch
Listen, respond, and build lasting relationships — resolving complaints and escalating where needed
Follow up on outstanding accounts and keep detailed records of all customer interactions
Cross-functional collaboration
Work closely with manufacturing, warehousing, finance, and logistics teams to ensure alignment
Support general administration across the broader team
Communicate regularly with interstate supply chain teams
What we're looking for
Demonstrated experience in inventory or supply chain management, ideally in manufacturing or distribution
Experience managing stock across multiple sites or decentralised systems (highly desirable)
Strong customer service skills with a proven track record of managing external client relationships
Confident processing and reconciling POs and raising accurate invoices
Proficiency in MS Office and inventory management or accounting systems — ERP experience a plus
Experience with Katana Cloud Inventory Software (desirable)
High attention to detail and excellent organisational skills
Solutions-oriented mindset with the ability to juggle competing priorities under pressure
Ability to work both autonomously and collaboratively across teams
Why join us?
By joining us, you will be part of a purpose driven company making a real impact.
This is more than an inventory role.
You'll have real ownership of an important cross‐functional role, working across two business units with direct access to senior leadership.
If you bring integrity, initiative, and a passion for doing things properly, we would love to hear from you.
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📌 Inventory Controller And Customer Service Coordinator (Melbourne)
🏢 Careerone Partner Network
📍 Melbourne