Sunday to Thursday | Full-Time Position
Sunday 2:00pm-6:00pm | Monday-Thursday 9:00am-6:00pm
At 5Ways Foodservice, we're passionate about delivering exceptional service to our customers and creating a workplace where our people can thrive.
As one of Australia's leading foodservice distributors, we're looking for a Customer Service Specialist to join our growing team.
If you're someone who enjoys helping people, solving problems, and building strong customer relationships, we'd love to hear from you.
About the Role
As part of our friendly and supportive Customer Service team, you'll be the first point of contact for our valued customers, ensuring every interaction is positive, professional, and solution-focused.
Your responsibilities will include:
Processing customer orders accurately and efficiently
Managing invoicing, delivery coordination, and order amendments
Responding to customer enquiries via phone and email
Resolving customer issues and providing timely solutions
Building and maintaining strong customer relationships
Liaising with internal departments to ensure seamless service delivery
What You'll Bring




A genuine passion for customer service
Excellent communication and relationship-building skills
Strong attention to detail and administrative ability
Confidence using computer systems and learning current software
The ability to manage multiple priorities in a fast-paced environment
A positive attitude and willingness to learn
Previous experience in customer service, administration, retail, hospitality, or a call centre environment will be highly regarded, but foodservice industry experience is not essential.
We'll provide the training and support you need to succeed.
Why Join 5Ways?
Supportive and collaborative team culture
Comprehensive onboarding and ongoing training
Long-term career development opportunities
Stable and growing Australian business
Be part of a company that values teamwork, initiative, and reliability
If you're looking for a role where you can make a real impact while developing your career with a supportive organisation.
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📌 Customer Service Specialist (Melbourne)
🏢 5Ways Foodservice
📍 Melbourne