Technology Operations Lead (Day Rate Contract)
We're partnering with an established organisation that is moving to an outsourced technology model.
This contract is focused on leading that transition.
A managed service provider will take on both IT operations and cyber security, and you'll help finalise and kick off that arrangement while keeping day-to-day technology running in the meantime.
You'll report directly to the GM of Technology.
Most of your time will go into the provider relationship - setting expectations early, managing escalations, coordinating incidents and making sure what was agreed is what gets delivered.
You'll also keep operational controls and asset governance on track, and report on progress and service performance to senior leadership.
This is a role for someone who has managed an MSP before and knows infrastructure, end-user technology and cyber well enough to challenge a provider on the detail.
You measure success by whether the outcome landed, not by how much you fixed yourself.
Key responsibilities
Lead the transition of IT operations and cyber security to a managed service provider
Own the operational relationship with the provider and hold them accountable for agreed service levels
Keep day-to-day technology services running smoothly throughout the transition
Lead service reviews, escalations and major incident coordination
Make sure operational controls are in place for monitoring, patching, backup and recovery
Oversee technology asset and lifecycle governance
Work with Engineering, Data and the outsourced cyber provider to keep services secure and fit for purpose




Report on transition progress, service performance and risks to senior leadership
About you
Comfortable holding a supplier to account without taking the work back in-house
Technically credible enough to question what you're being told
Comfortable in a changing environment, and able to keep things steady while the model shifts around you
Calm under pressure, with robust escalation and stakeholder skills
Organised and structured, with a practical improvement mindset
Commercially aware, particularly around licensing and supplier value
Essential experience
Hands-on experience managing an MSP and holding them to account (non-negotiable)
A strong infrastructure or end-user technology background (non-negotiable)
Experience overseeing cyber security as part of a broader technology remit
Solid working knowledge of incident, problem, change and service-level management
Practical knowledge of Microsoft 365, endpoint management and identity
Experience leading a move to managed services is highly regarded
Why you'll want to join
A clearly defined piece of work with real ownership
Exposure across IT operations, cyber security and technology governance
The chance to shape how the new service model works from the start
Additional information
Day rate contract through to the end of January
Immediate start or one week's notice
Melbourne CBD based, hybrid working
If this role excites you but you don't meet every point on the job description, applications from all qualified candidates are encouraged - skills, curiosity, and enthusiasm matter most.
#J-*****-Ljbffr

📌 Technology Operations Lead (Melbourne)
🏢 Align Talent
📍 Melbourne