DUTIES AND RESPONSIBILITIES
Assists guests promptly and courteously with valet and transportation services.
Drives conservatively, announcing stops and answering general questions about the property and the local community.
Maintains a working knowledge of the property's facilities, as well as special events on property, in order to advise guests and fellow team members of same.
Inspects vehicles prior to occupancy, verifying that everything is clean, well-stocked and in valuable working order.
Conducts routine safety inspections of vehicles before and after every trip, reporting any problems or maintenance needs to management.
Effectively communicates with the Transportation Supervisors/lead to report any mechanical difficulties and/or maintenance needs of property-owned vehicles.
Present a clean, neat and well-groomed appearance.
Ensures a maximum level of guest service and satisfaction is achieved and maintained.
Maintains written records of all trips, number of passengers, departure and arrival times, dispatcher's name and destinations.
Held accountable for the accuracy and thoroughness of departmental records and reports.
Provide outstanding guest service to valued guests.
Assist guests and other team members in offering valued guest outstanding service.
This includes,



but not limited to:Greeting vehicles and guests that arrive in the Valet area.
Opening doors for guests.
Filling out valet tickets when needed.
Perform duties at all times while on shift whether in the Porte, office, etc.
Greet guests with a proper greeting and smile applying A.C.T. attributes.
Follow assignments made by the supervisor and/or lead.
Provide positive interaction with guests and team members.
Maintaining confidential information of guest interaction and property operations at all time.
Ability to deal with intoxicated guests
Driving in adverse weather: Rain, Snow, Ice, Extreme Heat
Traveling Long Distances
Acts as an Ambassador for RHC
Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
Must possess a minimum of two years of commercial driving and guest services experience.
Excellent communication skills required.
Must possess a valid commercial Class B driver's license from the State, Passenger Endorsement up to 40 passengers, and a good driving record.
Must be at least 21 years of age.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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📌 Shuttle Driver (North Lismore)
🏢 Red Hawk Resort + Casino
📍 North Lismore