DEPARTMENT OVERVIEW
The MJ Quinn Technology Services Department support circa **** users across our platforms, workforce, and locations.
The Department designs, supports a complex environment of software solutions.
JOB OBJECTIVE
The primary purpose of this role is to deliver new or improved business processes and software solutions that align with the organisation's strategic goals.
In practice, this means analysing current business processes and IT systems, identifying inefficiencies or opportunities for improvement, and defining requirements for changes or innovative solutions.
By working closely with business sponsors (the key stakeholders funding or championing projects) and technology teams, the Business Analyst ensures that initiatives add significant business value — for example, by enhancing efficiency, improving service quality, or enabling better decision-making through data and systems.
The Business Analyst also works within Agile project delivery frameworks and adheres to ITIL-based service management practices to ensure that process improvements are implemented effectively and sustainably.
TERMS AND CONDITIONS
Department:IT
Reports to:Technology Services Director
Hours of Work:09:00am – 17:00pm
Rate of Pay:£32,000 – £42,000
Work Location:Knowsley (Soon to be relocating to L24)
Travel Requirements:N/A
Holiday Entitlements:33 days including Bank Holidays
Benefits:Standard Benefits Package
KEY RESPONSIBILITIES
In this role, a mid-level Business Analyst is entrusted with a range of responsibilities focused onrequirements management, process improvement, and stakeholder collaboration.
Key duties typically include:
Requirements Elicitation & Analysis:Working with business sponsors and users to gather, clarify, anddocument business and system requirementsfor new processes or software features.
This involves conducting interviews, workshops, and data analysis to understand business problems,identify specific business needs, and define the scope of solutions.
Process Mapping & Improvement:Analysing current business workflows and business processesto pinpoint inefficiencies or pain points, thenproposing improvementsor automation opportunities.
The BA may createprocess flow diagrams and business process modelsto visualize current vs. target state processes and recommend optimisations aligned with ITIL service improvement.
Solution Definition & Documentation:Translating business needs intoclear, actionable requirementsfor the technical teams.
This can include writingbusiness requirements documents (BRDs), functional specifications,user storiesand use cases (for Agile projects).
Agile Collaboration:Playing an active role in the Agile development lifecycle (e.g.Scrum or Kanbanprocesses).
The Business Analyst typically works withProduct Owners and development teamsto refine the product backlog, elaborate on acceptance criteria for user stories, and ensure that the delivered software features meet the business requirements.
You may also supportiteration planning, backlog grooming, and sprint reviewsto represent business interests and clarify requirements on behalf of stakeholders.
Testing & Validation:Collaborating with QA/Test teams and end-users tovalidate that solutions meet requirementsand business objectives.
The BA may help develop or reviewuser acceptance test (UAT)scenarios and ensure traceability from requirements through to test cases (supporting requirements accuracy and minimal rework).
They coordinate with stakeholders to get feedback on prototypes or early releases and adjust requirements as needed (iterative development).
Stakeholder Communication:Serving as theliaison between business sponsors and technical teams, keeping everyone aligned.
This involvesregular updates to business sponsorson project status, risks, and benefits,



as well as negotiating priorities among different stakeholders.
The role is expected tofacilitate meetingsor workshops (e.g. requirements gathering sessions, process review workshops) and ensure that stakeholder feedback is captured and addressed.
PERSON SPECIFICATION
Analytical Skills & Process Understanding:Ability toanalyse complex business processes and datato identify issues, trends, and opportunities.
The role must be adept at breaking down workflows andinterpreting data(e.g. process metrics, reports) to support data-driven recommendations.
Communication & Stakeholder Management:Excellentverbal and written communication skillsare essential.
The BA must be able to communicate complex ideas in simple terms, whether drafting technical documentation or discussing changes with non-technical business stakeholders.
Stronginterpersonal and stakeholder management skillsare needed to build consensus, manage expectations, and ensure different parties (business sponsors, end users, IT teams, vendors, etc.) remain engaged and informed.
Agile and ITIL Knowledge:Practical experience working in anAgile development environmentis an advantage.
The role will offerfast track trainingin Agile and ITIL systems, facilitating Agile practices likebacklog grooming, sprint planning, and iterative release cycles.
You will become familiar withScrum or Kanban frameworksand the ability to create and manage user stories is expected.
Training will be provided leading to a foundation qualification in ITIL service management,
Stakeholder Interactions (Business Sponsors & Teams):
This Business Analyst will have ahigh degree of interaction with business sponsorsand various cross-functional teams.
Business sponsors are typically senior stakeholders or process owners who want to achieve specific improvements; the BA's job is tounderstand their vision and translate it into requirements.
The BA willwork closely with these sponsorsto clarify the business case and priorities, ensuring the proposed solutions truly meet the underlying business needs.
Equally, the BA collaborates day-to-day with technical teams (developers, QA, project managers) to communicate requirements and reconcile any gaps between business expectations and technical constraints.
Typical Deliverables & Success Measures:
A Business Analyst's work results intangible deliverablesthat guide project execution and measure success after implementation.
Typical BA deliverables include:
Documentation of Requirements and Processes:ComprehensiveBusiness Requirements Documents (BRDs)or functional requirement specifications, detailing what the business needs and why.
In Agile environments, this often takes the form of a prioritisedproduct backlogwith well-definedepics and user storiesthat include acceptance criteria.
The BA may also produceprocess models or flowchartsillustrating current vs. target processes,use case diagrams, andimpact assessmentsof proposed changes.
Business Cases & Feasibility Analyses:For larger initiatives, the BA might develop abusiness case documentoutlining the proposed solution's benefits, costs, and risks, helping business sponsors decide whether to proceed.
They could also preparefeasibility studies or option analyses, evaluating alternative solutions and their implications on technology and processes.
Evaluate Plans & User Acceptance Criteria:Often, BAs contribute to the creation ofUAT plans or test casestied to each requirement,



to ensure that delivered solutions can be verified against the original needs.
They may also compiletraining materials or user guidesfor new processes or systems, facilitating smooth handover to end-users.
HEALTH AND SAFETY RESPONSIBILITIES
You are expected to work safely and responsibly within MJ Quinn's values, operational policies, procedures, and accepted behaviours, ensuring that you avoid harm to yourself, your colleagues, and the communities in which we operate.
As one of our core values, Safety Always Matters, and you play an important role in upholding this commitment.
By consistently demonstrating secure working practices and contributing to a positive safety culture, you help ensure that everyone can work safe and go home safe.
DIVERSITY STATEMENT
MJ Quinn is committed to promoting an environment that values diversity.
All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation.
MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.
SUSTAINABILTY
MJ Quinn is committed to, and is investing in, a sustainable future as this is vital for the planet, our communities, customers, and business.
Our sustainability goals are shaped in accordance with wider business objectives and the core foundations of sustainable development.
We have a strong history of engaging with our people and we view sustainability no differently.
For MJ Quinn this means creating space for proactive participation in the discussions that shape our sustainability aspirations, learning opportunities at all levels, and harnessing employee passion.
ABOUT MJ QUINN
MJ Quinn is a UK-based infrastructure services provider specialising in delivering comprehensive, end-to-end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering.
Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management.
Partnering with leading organisations, we successfully execute complex projects by leveraging advanced technology and the expertise of our skilled workforce.
Our customer-centric approach ensures efficient, reliable service delivery while maintaining our focus on building long‐term, sustainable solutions.
At MJ Quinn, our purpose is to play a vital role in maintaining and enhancing critical infrastructure, connecting and supporting communities and businesses across the UK.
OUR CORE VALUES
People-Focused:We prioritise the well-being, growth, and success of our team and partners.
Safety Always Matters:We are unwavering in our commitment to ensuring a safe environment for all.
Operational Excellence:We strive for the highest standards of quality, efficiency, and continuous improvement.
Sustaining Our Future:We are dedicated to delivering sustainable solutions that positively impact the environment and society.
Join MJ Quinn, where we combine innovation, expertise, and a values-driven culture to deliver excellence in every project.
This job description is not an exhaustive list of duties.
You may be required to undertake additional tasks that are reasonable and relevant to your role, in line with the organisation's business objectives.
The job description will be reviewed and updated as the role evolves to reflect company activities and role requirements.
Any changes will be made following consultation with you and in compliance with employment law and equality legislation.
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📌 It Business Analyst (Sydney)
🏢 MJ Quinn
📍 Sydney