03 Nov
|
Australian Financial Complaints Authority
|
Melbourne
03 Nov
Australian Financial Complaints Authority
Melbourne
Australian Financial Complaints Authority (AFCA) seeks a Senior Manager, Triage, Assessment & Prioritisation to establish and lead the TAP function for the recent Australian Scams Ombudsman. The role drives the operating model, standards and assurance, ensuring timely, consistent triage and ethical decision-making.
You will manage managers and experts, shape a trauma-informed customer journey, and scale operations as volumes grow, with a hybrid pattern of three days in the Melbourne office.
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📌 Senior Manager, Scam Triage Melbourne
🏢 Australian Financial Complaints Authority
📍 Melbourne