About the Opportunity
Questas Group supports businesses who specialise in fluid power, hydraulics and engineering services.
Our branches range from offices and service centres to workshops and field service operations, supported by a central Digital & Technology team at our Norwest head office in Sydney, NSW.
We're building our in‐house regional support team, and we're looking for an IT Support Engineer to join us in
Perth
or
Brisbane
.
You'll resolve escalated Level 2 incidents, support people onsite at our branches, and keep devices and local infrastructure secure and running well.
You'll also act as the IT business partner for the branches in your region.
That means visiting sites on a regular schedule, getting to know branch managers and their teams, and bringing their feedback back to the IT team so we keep improving the service.
Your Responsibilities
Resolve escalated Level 2 incidents and service requests in Jira Service Management
Troubleshoot hardware, software, network and connectivity issues, remotely and on-site
Build, deploy and maintain Windows laptops, desktops and mobile devices using Intune and Autopilot, and monitor them with NinjaOne
Administer Microsoft 365 accounts, licences, Teams and SharePoint access, and Entra ID / Active Directory identities
Complete onboarding and offboarding for current starters, movers and leavers
Provide first-line onsite support for branch networks, including UniFi, FortiGate and SD-WAN
Respond to endpoint security alerts and promote Questas IT security policies
Visit each branch on an agreed schedule, hold regular check-ins with branch managers and log visit reports
Write knowledge articles in Confluence and suggest fixes that reduce repeat issues




Help staff get more out of Microsoft 365 and AI tools through informal coaching and short training sessions
About You
At least 3 years' experience in an IT support role, including Level 2 or desktop/field support
Strong hands‐on experience with Windows *****, Microsoft 365 administration and Active Directory / Entra ID
Experience deploying and managing devices with Microsoft Intune or a similar MDM platform
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi‐Fi, VPN)
Experience in an ITSM ticketing tool with SLA targets (Jira Service Management preferred)
Excellent customer service and communication skills, including with non-technical and workshop-based staff
The ability to work independently across multiple sites and manage your own schedule
A current driver's licence and your own reliable, registered and insured vehicle for travel between sites
It's a bonus if you have:
Experience with NinjaOne or another RMM tool
Exposure to FortiGate, UniFi, SD-WAN, SentinelOne, VMware, Azure or AWS
Experience with 3CX or other cloud telephony platforms
Experience supporting multi-site organisations, ideally in industrial, engineering or trade businesses
A tertiary qualification in IT or equivalent practical experience, and certifications such as Microsoft Modern Desktop / Endpoint Administrator Associate, CompTIA A+ / Network+ or ITIL 4 Foundation
What's In It For You
A mix of base‐site work and branch visits, with variety in your week
Backing from a central Digital & Technology team, with induction and team planning at our Norwest head office
Salary packaging and novated leasing
Paid parental leave
An inclusive culture, with access to the Women's Lead Network
Fitness Passport access
#J-*****-Ljbffr

📌 It Support Engineer (Queensland)
🏢 Questas Careers
📍 Queensland