Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.
About Us
Red Cat Adventures and Whitsundays Jet Ski Toursare our innovative, fast paced and fun adventure tourism business that is passionate about the experiences we offer.
We are involved in a number of environmental and educational projects in the stunning Whitsundays, that showcase our local marine environment.
About Journey Beyond
Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.
The group was formed in **** and now includes:
Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.
Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.
Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K'gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.
About the role




We are looking for a motivated and enthusiastic individual to join our team!
The Reservation Administrator is responsible for ensuring a seamless, exceptional guest experience each time.
The role is responsible for the effective and productive administration of the end-to-end reservation process to achieve results.
Building effective relationships with both external stakeholders and internal stakeholders to promote exceptional experiences, showcase the range of product offerings across the division and maximize booking opportunities for the division.
Your responsibilities may include but not limited to:
Administration of end-to-end reservations process
Responding promptly and provide information to customer enquiries
Confirmation, management, processing and cancellation of bookings
Regular reporting
Liaising with other tourism organisations
Processing payments
Coordinating services
Collect and document customer feedback
About you
You are an enthusiastic and motivated individual with a strong focus on customer service and sales, ready to make a splash in our team!
With a dynamic energy that exudes positivity, you genuinely enjoy your work and strive to create memorable experiences for our customers.
To be successful in the role you must have:




Excellent problem-solving skills
Advanced communication skills with the ability to interact and engage a diverse range of people
Strong attention to detail to produce error-free, superior quality work
Ability to work independently and self-motivated
Ability to work quickly, flexibly and creatively under tight deadlines
Exceptional customer service skills with a focus on creating affirmative customer experiences
Advanced skills in Microsoft suite
Strong organizational and multitasking skills with attention to detail
Sales-orientated mindset with the ability to upsell and meet sales targets
Strong problem-solving skills and ability to handle challenging situations calmly
Requirements
Qualification in Travel or Tourism - desirable
An understanding of digital sales and marketing channels for travel and tourism industry, both trade and direct
Minimum 1 years' experience in a reservation's role
Proven experience in a customer service or sales role, preferably in the travel or tourism industry
Proficiency in using reservation and CRM systems
Ability to work flexible hours, including weekends and holidays as needed
Local Knowledge of the Whitsunday region and market
Benefits
Generous discounts on Journey Beyond travel and experiences
An attractive salary and positive work environment
Study Assistance Policy
A career with opportunities for progression, transfers, and secondments
Employee Referral Policy
Parental Leave program
Purchased Leave policy
Private Health discounts
Employee Assistance Program
Discounts on Journey Beyond merchandise
#J-*****-Ljbffr

📌 Reservations Administrator | Red Cat Adventures (Queensland)
🏢 Journey Beyond
📍 Queensland