XPT Software Australia Pty Ltd | Contract
Digital Services Analyst
Sydney, Australia | Posted on 06/16/2026
XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services company
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
We have 120+technocrats in Australia working at our clientlocations.
XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description
Technical
• Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services
(IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.
• Contribute to the Digital culture of delivering a quality customer service experience
• Support other streams within the Digital Service Desk where required,



to ensure call response SLAs
• Support team colleagues with training and knowledge sharing, nurturing a collaborative setting
• Collate and deliver information to monitor and maintain Digital reports and processes.
• Ensure adherence to Sydney Water IT policy, process, and frameworks.
• Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring
customer focused delivery.
• Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer
service requirements
• Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service
its customers.
• Identify and implement ways to improve efficiency of Digital support processes and procedures.
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📌 Digital Service Desk Analyst — It & Customer Experience (New South Wales)
🏢 Xpt Software Australia
📍 New South Wales