Join a NSW public sector organisation supporting critical mobile technology deployments across a large operational user base.
Working within the mobility support team, you will act as a core point of contact for mobile fleet operations across smartphones, tablets, and carrier services.
You will handle device enrolments, factory resets, configuration, and troubleshooting to keep operational personnel connected in high pressure environments.
Manage day to day mobile device requests, configuration, and hardware triage
Perform bulk deployments, enrolments, and factory resets across smartphones and tablets
Coordinate SIM card allocations, carrier activations, and service changes with external telco providers
Log and resolve incidents and service requests in the enterprise ticketing system
Create clear process documentation, user guides, and technical support materials
The Tech Stack & Environment
VMware Workspace ONE (AirWatch) Mobile Device Management
Enterprise iOS and Android smart devices and peripherals
Google Workspace / Google Account management




Telco carrier portals for bulk SIM management and provisioning
Microsoft Office 365 and enterprise ITSM ticketing platforms
What You'll Bring
Proven hands on technical support experience across mobile devices, tablets, and mobile operating systems
Practical administration experience with AirWatch / Workspace ONE MDM
Demonstrated background in device provisioning, Google account setup, and carrier SIM activations
Solid stakeholder communication skills with the ability to support diverse users under pressure
Australian Citizenship or Permanent Residency, with the ability to obtain a National Police Check and Baseline security clearance
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
qualification
Bachelors Degree or relevant experience
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📌 Mobility Technical Support (Sydney)
🏢 Randstad Pty
📍 Sydney