Retail Manager (General) – Mobile & Telecommunications Retail
Job Type: Permanent position | Full time position
Job Description
The Pacific Group Communications Retail Manager – Mobile & Telecommunications Store The Pacific Group Communications Pty Ltd | Brunswick VIC **** and/or Tarneit VIC **** Full-time, permanent | 38 hours per week | $80,000 – $85,000 per year + super Benefits This is a permanent full-time role of 38 hours per week, offering long-term security in an established and growing business. You'll earn a competitive salary of $80,000 – $85,000 per year plus superannuation, reflecting the responsibility and leadership the role involves.
You'll work in a supportive, skilled and team-oriented environment where your ideas, effort and results are recognised. We're committed to your growth and offer real opportunities for career development as the business expands. As Retail Manager, you'll have the autonomy to lead your own store, build and develop a high-performing team, and shape how the store operates every day.
You'll also work in the fast-moving telecommunications industry, staying ahead of the latest mobile technology, products and customer trends. Above all, you'll play a key role in the success of a growing business, where strong leadership makes a visible difference. If you're ready for a role where you can lead, grow and make a real impact, we'd like to hear from you.
Task & responsibilities
Lead and coordinate the store's daily operations
Plan and deliver sales strategies, promotions and store plans to reach revenue targets
Oversee sales of mobile phones, tablets, accessories, SIM cards, mobile plans and internet services




Track stock levels and arrange purchasing and replenishment
Manage supplier relationships and negotiate stock orders
Run regular stocktakes and keep stock records accurate
Set and review product pricing and merchandising
Keep displays and store presentation to a high standard
Recruit, induct and train new staff
Prepare rosters, assign duties and supervise staff
Set individual and team sales targets, track performance and coach staff
Prepare and manage the store budget, control costs and analyse sales and financial reports
Keep cash handling, point-of-sale and loss-prevention procedures working well
Resolve escalated customer complaints quickly and professionally
Ensure compliance with WHS, Australian Consumer Law, industry regulations and company policies
Qualification & experience
Australian Citizen or Permanent Resident with unrestricted work rights in Australia
A Diploma or higher (AQF) in Retail Management, Business, Management or a related field
At least three years of relevant work experience may be accepted instead of the formal qualification
At least two years of experience in retail operations
Experience as a retail manager, store manager or supervisor (preferred)
Experience in mobile phone, telecommunications or consumer electronics retail (highly regarded)




Good knowledge of mobile devices, mobile plans, internet services and accessories
Proven experience recruiting, training, rostering and managing retail staff
Strong skills in stock control, purchasing and stocktaking
Experience in sales planning, setting targets and building revenue
Ability to prepare and track budgets and analyse sales and financial reports
Confidence with POS, stock management and retail reporting systems
Excellent leadership, communication and customer service skills
Strong organisational and problem-solving skills, with the ability to handle escalated complaints
Ability to work on your own, juggle priorities and deliver results
About Company
The Pacific Group Communications Pty Ltd is an established telecommunications retailer in Melbourne. We sell mobile phones, tablets, mobile accessories, SIM cards, mobile plans, internet services and related telecommunications products. We aim to give every customer quality products, reliable connectivity and helpful, friendly service, whether they're upgrading a phone, choosing a plan or setting up internet at home.
Our team works hard to keep up with the latest technology so we can give customers clear, honest advice and solutions that suit them. Thanks to steady growth and loyal customers, we're now looking for an experienced Retail Manager to lead our store operations in Brunswick and/or Tarneit, Victoria. You'll be fully responsible for the store's daily operations, staff leadership, sales performance, stock management and customer service standards, and you'll help drive the next stage of our growth.
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📌 Retail Manager (General) – Mobile & Telecommunications Retail (Melbourne)
🏢 Sociable Tech
📍 Melbourne