We provide the benefits you expect from a leading national company, but what makes us different?
Rewarding Work -
Being leaders in our industry, we offer a diverse quick-paced work environment.
Our Culture -
We offer the career opportunities of a large company with the tight knit family feel of a smaller team.
Loyalty -
We want to see you reach your potential and we would like to help you get there!
About Us:
National Pump & Energy (NPE) are proud to be leaders in the provision of pump, power and water treatment solutions. As an industry leader our reputation has been built on products and services delivered by people who are passionate about quality, reliability, and attentiveness.
About the role:
We're offering an exciting opportunity for a motivated and detail-oriented Branch/Service Administrator to become part of our Port Hedland team. If you're enthusiastic, adaptable, and thrive in a energetic environment, this could be the perfect role for you.
In this position, you'll play a key role in supporting branch operations through a variety of administrative tasks. Responsibilities include coordinating fleet maintenance, managing documentation for customer repair equipment, and overseeing the day-to-day administrative functions of the service department.
Key Responsibilities:
Collaborate with the Branch Manager to support the effective operation of the branch and service department, including completing relevant service and administrative tasks as needed
Provide friendly and professional customer assistance as the first point of contact for all enquiries, phone calls and general customer service enquiries
Oversee all incoming service requests and customer repair jobs,



including booking freight and generating reports, to ensure productive progression through the service department
Ensure timely collection and processing of all branch-related documentation, such as timesheets, Take 5s, pre-starts, JSAs, and job sheets
Timely co-ordination, validation and processing of purchase orders, supplier invoices
Daily document management ensuring timely delivery to relevant departments.
Assist with booking of branch personnel training, medical, accommodation, travel, and site access requirements
Manage inventory by allocating stock to workshop jobs, maintaining appropriate stock levels, and conducting regular stocktakes.
Assist the HSE & HR departments in administrative duties to ensure compliance with relevant legislative obligations
Collaborate with key stakeholders to help achieve business objectives, offering administrative assistance as needed.
Accurately maintain all service and repair records and other documentation associated with fleet maintenance
Communicate with customers to keep them informed on the status of their repairs, including updating relevant customer portals.
Manage and maintain open job cards to ensure up-to-date tracking
Prepare job costing documentation for the Workshop Supervisor,



including reviewing and correlating external quotes and pricing before submission to customers
Process and manage invoicing for all customer repair work
Delivering exceptional customer service to both our internal and external customers
Manage the branch reception area and perform the associated administrative tasks as required
Provide friendly and qualified service as the first point of contact for branch visitors, phone calls and general enquiries
Maintain branch personnel roster in co-ordination with the Branch Manager
Other duties as directed by your supervisor.
Skills and Experience:
Essential:
Current Driver's License.
Proactive and forward-thinking mindset
Strong attention to detail
Excellent time management skills with the ability to prioritise tasks effectively while maintaining accuracy
Advanced Microsoft Office Suite skills
Strong verbal and written communication abilities
Capable of working independently, demonstrating initiative and adaptability with minimal supervision
Desirable:
Experience in Rental, Mining or Construction (or similar) Industries
Certificate III Business Administration (or similar)
Experience in Insphire.
Forklift License
Benefits:
Competitive remuneration
Opportunity to grow within the business and own what you do
Employee Assistance Program for staff and their family
Great savings on Private Health Insurance + Gym Membership
Option to select weekly pay cycle
Flexible working options
Novated lease and salary sacrifice options
Generous discounts available on our online employee portal (Save $ at popular retailers including
JB Hifi, Event Cinemas and many many more!)
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📌 Branch & Service Administrator (Port Hedland)
🏢 National Pump & Energy Pty
📍 Port Hedland