Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.
About Us
Red Cat Adventures and Whitsundays Jet Ski Toursare our innovative, fast paced and fun adventure tourism business that is passionate about the experiences we offer.
We are involved in a number of environmental and educational projects in the stunning Whitsundays, that showcase our local marine setting.
About Journey Beyond
Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and Current Zealand that connect guests to the land and to each other.The group was formed in **** and now includes:Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K'gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.




About the role
We are looking for a motivated and enthusiastic individual to join our team!
The Reservation Administrator is responsible for ensuring a seamless, exceptional guest experience each time.
The role is responsible for the effective and efficient administration of the end-to-end reservation process to achieve results.
Building effective relationships with both external stakeholders and internal stakeholders to promote exceptional experiences, showcase the range of product offerings across the division and maximize booking opportunities for the division.
Your responsibilities may include but not limited to:
Administration of end-to-end reservations processResponding promptly and provide information to customer enquiriesConfirmation, management, processing and cancellation of bookingsRegular reportingLiaising with other tourism organisationsProcessing paymentsCoordinating servicesCollect and document customer feedback
About you
You are an enthusiastic and motivated individual with a strong focus on customer service and sales, ready to make a splash in our team!
With a dynamic energy that exudes positivity, you genuinely enjoy your work and strive to create memorable experiences for our customers.




To be successful in the role you must have:
Excellent problem-solving skillsAdvanced communication skills with the ability to interact and engage a diverse range of peopleStrong attention to detail to produce error-free, superior quality workAbility to work independently and self-motivatedAbility to work quickly, flexibly and creatively under tight deadlinesExceptional customer service skills with a focus on creating affirmative customer experiencesAdvanced skills in Microsoft suiteStrong organizational and multitasking skills with attention to detailSales-orientated mindset with the ability to upsell and meet sales targetsStrong problem-solving skills and ability to handle challenging situations calmly
Requirements
Qualification in Travel or Tourism - desirableAn understanding of digital sales and marketing channels for travel and tourism industry, both trade and directMinimum 1 years' experience in a reservation's roleProven experience in a customer service or sales role, preferably in the travel or tourism industryProficiency in using reservation and CRM systemsAbility to work flexible hours, including weekends and holidays as neededLocal Knowledge of the Whitsunday region and market
Benefits
Generous discounts on Journey Beyond travel and experiencesAn attractive salary and positive work environmentStudy Assistance PolicyA career with opportunities for progression, transfers, and secondmentsEmployee Referral PolicyParental Leave programPurchased Leave policyPrivate Health discountsEmployee Assistance ProgramDiscounts on Journey Beyond merchandise
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📌 Reservations Administrator | Red Cat Adventures (Queensland)
🏢 Journey Beyond
📍 Queensland