Client Experience & Community Coordinator
At Emerald Projects, we specialise in home renovations, extensions, and commercial fit-outs.
We're looking for a warm, personable individual to become the friendly face and voice of our business.
This role is ideal for someone who enjoys connecting with people, has a genuine interest in homes and renovations, and is comfortable both on the phone and in front of a camera.
It may suit an experienced professional seeking flexible hours, including someone returning to the workforce following a career break or parental leave.
What You'll Be Doing
At Emerald Projects, we specialise in home renovations, extensions, and commercial fit-outs.
We're looking for a warm, personable individual to become the friendly face and voice of our business.
This role is ideal for someone who enjoys connecting with people, has a genuine interest in homes and renovations, and is comfortable both on the phone and in front of a camera.
It may suit an experienced professional seeking flexible hours, including someone returning to the workforce following a career break or parental leave.
What You'll Be Doing
Client Experience (Approx. 50%)
Respond to enquiries and assist prospective clients
Follow up leads and coordinate appointments
Check in with existing clients throughout their renovation journey




Help ensure every client feels supported and informed
Content & Community (Approx. 50%)
Interview clients and share their renovation stories
Host project walkthrough videos and site visits
Create engaging Instagram and TikTok content
Showcase transformations, families, and the people behind each project
Ask thoughtful, homeowner-focused questions that build trust and connection
About You
We're looking for someone who is:
Warm, relatable, and approachable
A confident communicator with transparent spoken English
Naturally curious and comfortable asking questions
Interested in homes, design, lifestyle, property, or renovations
Comfortable appearing on camera
Organised and proactive
Able to build genuine relationships rather than deliver a sales pitch
Most importantly, we're looking for someone who makes people feel comfortable.
The goal isn't to be an influencer.
It's to be someone homeowners trust to guide them through their renovation journey.
Why Join Emerald Projects?
Flexible working arrangements
Friendly and supportive team environment
Opportunity to shape the voice of a growing company
Mix of people, content, creativity, and property
Work that genuinely impacts clients and their homes
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📌 Client Experience & Community Coordinator (Sydney)
🏢 Emerald Projects
📍 Sydney